Medical Assistant - Wilson Family Medicine

About the role

As a Medical Assistant, your excellent customer service and communication skills directly affect patient care as well as ensuring day to day office operations run smoothly.

Location: Wilson Multicultural Building. Hours per week: 40.

Responsibilities

• Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.
• Obtain and document patient vital signs, history, and screenings; promptly report abnormalities.
• Perform EKGs, phlebotomy, point-of-care testing, and collect/process specimens for external testing.
• Assist providers and nursing staff during procedures and clinical care activities.
• Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.
• Provide patient education and instructions under provider or RN guidance.
• Maintain exam/treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.
• Order and track clinical supplies; assemble information packets and support provider communications.
• Support patient flow through check-in/check-out, scheduling, referrals, insurance verification, and phone management.
• Facilitate communication with patients, including mailing provider updates and assisting with MyCare sign-up.
• Escort patients to ancillary services (e.g., lab, radiology) as needed.
• Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.
• Compile data from patient records for quality assurance and improvement activities when requested.
• Process payments and charge entry; manage non-clinical office supplies and distribute mail.
• Perform other duties as assigned to ensure smooth practice operations.

Requirements

• Associates degree preferred.
• 2 years of pre-hospital care activities or acute/critical care experience preferred.
• Strong customer service, computer, and communication skills.
• Medical Assistant Certification preferred.
• For Elder ONE Employment: 1 year experience with frail, elderly population preferred.
• Physical requirements: moderate clinical role requiring continual movement, standing, walking, lifting 20–50 lbs., pushing/pulling equipment, assisting with patient positioning; frequent bending, twisting, reaching; fine motor tasks; high sensory acuity; decision‑making under pressure; exposure to infectious agents, bodily fluids, chemicals, radiation; TB testing, mask‑fit testing, and physical exams common.

Pay

Pay range: $17.85 - $20.00 per hour.

Schedule

Monday‑Friday, 40 hours per week.