Medical Assistant/ Ward Clerk

About the role

This position is responsible for patient care in the clinic or ambulatory care setting, along with scheduling of appointments (if appropriate), managing tasks for providers, submitting referrals, and back-up reception, as needed.

Responsibilities

• Greet patients courteously, eye contact, smile.
• Exhibit proper telephone etiquette.
• Able to handle multi-line telephones.
• Schedule appointments in accordance with physician and/or department guidelines.
• Update patient information in NextGen.
• Be familiar with insurance contracts and unacceptable insurances, along with insurance benefits.
• Schedule referral appointments according to protocol.
• Ensure proper handling, administration, and documentation of all medication and vaccines as ordered by the provider.
• Anticipate, assist, and perform procedures ordered by the provider.
• Perform sterile technique setup and maintaining sterile field when necessary.
• Competent in procedures/services offered in the company clinics, including vital signs, Ankle-Brachial Index, specimen collection, basic wound care and dressing changes, ear lavage, eye irrigation, electrocardiogram, TB skin testing, visual acuity test, waived test kits, application of durable medical equipment, pulmonary function test, audiogram, overnight pulse oximeter monitoring, and standard/universal precautions.
• Maintain a clean work area.
• Able to create and send tasks through EHR.
• Take messages and answer them in a timely matter through EHR.
• Stay current on NextGen and EZCAP updates.
• Assist in flowing back-office patients with any clerical needs or follow up instructions.
• Process all incoming correspondence ensuring the following are completed prior to giving the provider: must have patient's chart number, last visit, next visit date, refill requests, reports, results, paperwork, utilizing online process when applicable.
• Understand the referral process and how to advise patients.
• Knowledge of patient forms: OMV, physical, handicap placard, disability, etc.
• Act as the provider liaison for patients, answering calls and doing all you can to work with the provider to obtain an answer solution to their question.
• Obtain approved prescriptions for the administration in the department.
• Responsible for data entry and management of vaccinations on the CAIR website.
• Administer medication as prescribed within scope of practice.
• Initiate/participate in Code White, Code Blue, and Code Red situations as they arise within scope of practice.
• Responsible for performing "nurse only" visits with appropriate documentation.
• Providers Signature Task provider for completion

Requirements

• High school diploma/certificate required.
• Graduate from an accredited Medical Assistant Program.
• Medical Assistant Diploma/Certificate.
• Current BLS certification.
• Current venipuncture certification.
• Knowledge of computers.
• Working knowledge of Appointment Scheduling preferred.
• One-year experience in a physician's office or clinic preferred.

Qualifications

• High school diploma/certificate required.
• Graduate from an accredited Medical Assistant Program.
• Medical Assistant Diploma/Certificate.
• Current BLS certification.
• Current venipuncture certification.
• Knowledge of computers.
• Working knowledge of Appointment Scheduling preferred.
• One-year experience in a physician's office or clinic preferred.

Skills

• Knowledge of computers.
• Working knowledge of Appointment Scheduling preferred.

Benefits

The pay range for this position at commencement of employment is expected to be reasonably between $26.58 and $31.27. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.