Medical Assistant/Ward Clerk (Arroyo Grande)

About the role

This position is responsible for patient care in the clinic or ambulatory care setting, along with scheduling of appointments (if appropriate), managing tasks for providers, submitting referrals, and back-up reception, as needed.

Responsibilities

• Access, understand, and process tasks and duties in the electronic medical records system.
• Act under the supervision of the Clinic Supervisor.
• Maintain adherence to policies, procedures and regulations of the Company.
• Interact with other departments, clinic personnel, and outside providers in a professional and friendly manner.
• Greet patients courteously, eye contact, smile.
• Exhibit proper telephone etiquette.
• Receive and process incoming calls.
• Schedule appointments in accordance with physician and/or department guidelines.
• Update patient information in NextGen.
• Be familiar with insurance contracts and unacceptable insurances, along with insurance benefits.
• Schedule referral appointments according to
• Anticipate, assist, and perform procedures ordered by the
• Perform sterile technique setup and maintaining sterile field when
• Competent in procedures/services offered in the Company Clinics:
• Vital signs including orthostatic VS
• Ankle-Brachial Index
• Specimen collection - blood draw, urinalysis, culture swabs, etc.
• Basic wound care and dressing changes
• Ear lavage
• Eye irrigation
• Electrocardiogram
• TB skin testing
• Visual acuity test
• Waived test kits (rapid strep test, urinalysis, etc.)
• Application of Durable Medical Equipment (DME)
• Pulmonary function test
• Audiogram
• Overnight pulse oximeter monitoring
• Follow Standard/Universal Precautions by hand washing, using PPE, basic knowledge infection control and medical waste management for clinic setting.
• Maintain a clean work area.
• Handle complaints in a responsible and professional manner.
• Manage the “tasks” that includes clearing tasks inbox daily, sending and receiving tasks.
• Work as back-up reception.
• Handle referrals for the providers as appropriate, utilizing online process when applicable.
• Create and send tasks through EHR.
• Answer messages in a timely matter through EHR.
• Stay current on NextGen and EZCAP updates.
• Assist in flowing back office patients with any clerical needs or follow up instructions.
• Process all incoming correspondence ensuring the following are completed prior to giving the provider: must have patient’s chart number, last visit, next visit date, refill requests, reports, results, paperwork, utilizing online process when applicable.
• Understand the referral process and how to advise patients.
• Knowledge of patient forms: DMV, physical, handicap placard, disability, etc.
• Act as the provider liaison for patients, answer calls and do all you can to work with the provider to obtain an answer solution to their question.
• Obtain approved prescriptions for the administration in the department.
• Administer medication as prescribed within scope of practice.
• Initiate/participate in Code White, Code Blue, and Code Red situations as they arise within scope of practice.
• Ensure all hospital notes have been retrieved prior to appointment for provider review on all EHR and HD’s.
• Activate the Chain of Command if there are abnormal vital signs which is to report to MD/provider immediately.
• Access EZ CAP to verify referrals and update appointments.
• Work with Pharmacist at Physicians Plaza Pharmacy on ensuring prescriptions are correct and medications are ordered.
• Work with referring providers to ensure prescriptions for patient medical administering is complete.
• Other duties assigned by the supervisor.

Requirements

• High school diploma/certificate required.
• Graduate from an accredited Medical Assistant Program.
• Current BLS certification.
• Current venipuncture certification.
• Working knowledge of Appointment Scheduling preferred.
• One-year experience in a physician’s office or clinic preferred.
• Valid Driver's License and current vehicle insurance.

Qualifications

• Knowledge of computers.

Skills

• Knowledge of computers.

Benefits

The pay range for this position at commencement of employment is expected to be reasonably between $28.05 and $33.00. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.