Medical Assistant, Vietnamese-Speaking

About Us

Welby Health is a San Diego-based healthcare organization committed to transforming the way complex conditions are managed. Our mission is to advance patient outcomes by integrating efficient care coordination, data-driven insights, and enhanced communication across the care continuum. Through a technology-enabled, clinically grounded service model, we partner with physicians and health systems to deliver scalable solutions that improve quality of care, increase practice efficiency, and empower patients to live healthier lives.

Key Responsibilities

• Monitor and review patient vitals and assessments within Welby Health's platform
• Support care managers in executing and maintaining individualized care plans
• Document patient interactions accurately and completely in accordance with internal protocols and regulatory standards
• Coordinate with providers and internal teams to facilitate follow-up tasks and operational needs
• Serve as a liaison between patients and providers to help patients understand instructions, stay engaged, and adhere to their care plan
• Deliver patient education, routine guidance, and general support via telephone and secure messaging
• Empower patients to manage chronic conditions and build sustainable health habits

Required Qualifications

• Active and valid medical assistant (MA) certification in good standing
• Approximately two (2) to five (5) years of direct patient care experience in medical-surgical or home care
• Verbal and written proficiency in Vietnamese
• Exceptional written and verbal communication skills
• Ability to work independently in a remote, technology-enabled environment
• Strong organizational skills with attention to detail and follow-through

Preferred Qualifications

• Experience in case management, chronic care management, and/or telehealth
• Bilingual or multilingual proficiency
• Familiarity with remote physiological monitoring, electronic medical record (EMR) or electronic health record (EHR) systems, and patient engagement tools