Medical Assistant - Urgent Care (Float)

Medical Assistant position in Milwaukee, WI. This is a full‑time role that requires working weekends and flexible hours to meet patient care needs.

About the organization

Progressive Community Health Centers, founded in 1999, is an independent non‑profit operating four clinic locations in Milwaukee. With over 100 employees, the agency provides culturally competent, comprehensive care to roughly 16,000 patients annually, most of whom are low‑income. Services include family medicine, internal medicine, women’s health, urgent care, dental, radiology, integrated behavioral health, case management, health education, and benefits enrollment.

Responsibilities

• Assist and support staff, patients, and the community.
• Inform scheduled patients of any delays due to physician lateness, emergencies, or schedule backup.
• Anticipate assessment and monitoring needs of patients before and during examinations, treatments, emergencies, acute illnesses, or procedures.
• Provide a caring, empathetic environment and project a professional image.
• Greet, assess, and interview patients; obtain past medical, surgical, family, and social histories, as well as a complete set of vital signs.
• Review current medications, allergy history, and chief complaint.
• Act as liaison between provider and patient.
• Prepare and assist patients for examination or treatment by medical staff.
• Maintain patient confidentiality.
• Obtain vital signs, perform audiograms, and conduct phlebotomy (butterfly, venous heel stick).
• Collect specimens, give injections/immunizations, perform EKGs, and conduct CLIA‑waived point‑of‑care testing.
• Provide nebulizer treatments and administer medications.

Knowledge and Skills

• Knowledge of injection techniques and procedures for both children and adults.
• Understanding of universal precautions and blood‑borne pathogens.
• Ability to document clearly patient vital signs, chief complaints, and detailed charting.
• Strong interpersonal skills for relating to diverse ethnic and cultural backgrounds.
• Capability to manage patient flow in a fast‑paced clinic environment.
• Willingness to work flexible hours to meet patient care demands.

Education and Experience

• High school diploma or equivalent.
• Completion of a Medical Assistant program from an accredited school or training program.
• EPIC electronic health record experience preferred.
• Experience in community health, public health, or a community hospital preferred.
• Proof of vaccination required prior to orientation (mandatory for all employees, providers, and volunteers).

Schedule

• Full‑time position.
• Includes weekend work.
• Flexible hours to accommodate patient care needs.