MEDICAL ASSISTANT TEAM LEAD

Reports to: Clinic Manager or Clinic Supervisor

About the Role

The Medical Assistant Team Lead functions within the care team by assuming oversight for the clinic session, assisting the medical providers, MAs, and patients. The Medical Assistant Team Lead serves as a peer trainer for Medical Assistants, supports completion of all work assignments for MA I and MA II staff, and assists the care team to accomplish all tasks to balance workflow during a clinical shift. The Team Lead demonstrates C.A.R.E. principles in working with patients and the care team and participates in cross-discipline or cross-site projects to advance the strategic plan.

Responsibilities

• Performs all duties of an MA I or MA II, plus two of the following:
  • Order medical supplies
  • Coordinate clinic flow for a team of clinicians
  • Maximize use of resources, including but not limited to rooms, supplies, equipment, and MA tasks
  • Direct the flow of the clinic, including communicating regarding early, late, or walk-in patients
  • Use a variety of methods to improve access by helping clinicians meet their visit volume targets
  • Support the training of MAs
  • Train new MAs, either individually or in a small group
  • Perform MA competency check-offs
  • Serve as an informal mentor for paths to success in completing job duties within the Medical Assistant category
  • As trained, participate in assigning or monitoring completion of duties within the job category for team MAs
• Other duties as assigned

Requirements

• Graduation from an accredited medical assisting program
• Minimum of 12 months prior medical assisting experience at SRCH
• Fluent in English and one other needed patient-access language (speak, read, and write)
• Excellent performance in the MA I or MA II position
• Demonstrated peer leadership skills preferred
• Excellent knowledge of eCW and MA workflows
• Demonstrated ability to complete assignments with thoroughness, detail orientation, care, and accuracy
• Demonstrated ability to identify opportunities to improve systems and workflow
• History of taking initiative and willingness to accept additional assignments to assist in workflow or improve systems
• Demonstrates knowledge of compliance issues within the community clinic environment
• Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures
• Maintains confidentiality of patients at all times
• Sensitivity to and willingness to interact with persons of various social, cultural, economic, and educational backgrounds
• Demonstrated coursework with Microsoft Office applications including Outlook, Word, and Excel to increase proficiency
• Strong organizational skills with the ability to track ongoing projects, assist others with work relatively independently during a clinic shift, manage multiple tasks, and meet deadlines
• Strong written and verbal communication skills
• Strong interpersonal skills
• Ability to work with people with a variety of backgrounds and educational levels
• Ability to work independently and as part of a team
• Good judgment, problem-solving, and decision-making skills

Physical Requirements

• Use standard office equipment and access, input, and retrieve information from a computer
• Use a computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods
• Communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking, including a diverse population
• Give and follow verbal and written instructions with attention to detail and accuracy
• Perform complex mental functions, including collecting, interpreting, and analyzing complex data and information
• Perform basic arithmetic functions and interpret complex laws, regulations, and policies
• See details of objects at close range
• Coordinate multiple tasks simultaneously
• Reach forward, up, down, and to the side to access files
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day
• Lift up to 15 pounds
• Travel to other office and community locations

Pay

$29.83 - $35.59 per hour