Medical Assistant Supervisor

Job Summary

Supervises agency medical assistants, providing back-up floating medical assistant coverage as needed, schedules client appointments, and manages medical charts and related information.

Essential Job Functions

• Adheres to all applicable state and federal regulations; ensures compliance with the organization’s policies and procedures, code of conduct, and all applicable regulatory requirements.
• Interviews, hires, and trains new medical assistants.
• Provides bi-weekly/monthly supervision of medical assistants.
• Oversees management and distribution of phone call volume for nursing (i.e., when nursing is transitioning into new positions or short staffed).
• Routes medication refill request overflow for four facilities.
• Ensures accuracy of alternative outcomes for all provider appointments.
• Manages time off requests fairly to ensure balance of coverage.
• Screens incoming phone calls for medical staff members and ensures prompt attention to any message left for medical staff members.
• Makes every effort to return phone calls on the same day received.
• Schedules medical staff member appointments according to the scheduling policy, including any client services transactions, meetings, and time off, when applicable.
• Distributes Massachusetts Awareness Prescription Assessment Tool (MassPATs) to medical staff.
• Serves nursing in the completion of prior authorization documents, when necessary.
• Obtains lab results at the request of medical staff.
• Procures both urine and oral swap toxicology screen collections.
• Collaborates with medical staff members and clients with referrals to other agencies for additional support services, when appropriate.
• Serves as point of contact for insurance companies, when applicable, to secure any necessary authorization related to paperwork.
• Establishes clients with non-emergency transportation (PT1) access and schedules rides, when appropriate.
• Responds to patients with general medication questions, prior authorizations, and renewals.
• Connects clients with nursing for more complex issues.
• Prepares pertinent client refill request information and distributes to the appropriate nurse.
• Maintains vitals per request of medical staff member.

Qualifications

• High School diploma, General Equivalency diploma (GED) or Associates degree.
• Minimum 4 years of prior experience working in a medical office with 2-3 years of prior office manager experience preferred.
• Certified Medical Assistant preferred.
• Proficient computer skills.
• Demonstrated ability to work with diverse communities and support diversity, equity, and inclusion initiatives.
• Ability to maintain professionalism and confidentiality.
• Ability to work as part of a team.
• Ability to work in a fast-paced environment.
• Ability to manage multiple projects simultaneously with a high regard for detail and accuracy.
• Ability to manage multiple telephone lines.
• Ability to enter information timely and accurately.
• Ability to learn electronic medical record systems.
• Valid driver’s license and use of personally insured vehicle for agency business.