Medical Assistant - Springboro Primary Care - Full-Time

Job Responsibilities

• Provide competent technical and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs.
• Aid care providers with procedures and physical exams of patients.
• Prepare patients for examination and treatment.
• Offer care consistent with the family-centered care and medical home models.
• Treat families as full partners with decision-making processes regarding their child's care, including offering information, services, and support in a collaborative and respectful manner.
• Act as a customer advocate and strive to better meet the needs of, and support, patients and/or families.
• Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive, and conscientious manner.
• Respond quickly to parent requests and concerns.
• Provide appropriate education/information to patients and/or families.
• Work collaboratively/cooperatively with others and follow complex direction to resolve problems and achieve goals.
• Develop positive working relationships with peers/colleagues and acknowledge others' skills, experience, knowledge, creativity, and contributions.
• Share knowledge and/or provide support for team members.
• Contribute to and promote a positive and professional work environment/atmosphere.
• Manage records per department policy.
• Absorb and assist with collection of data for various forms.
• Obtain consent and release of information forms when indicated.
• Maintain patient files, records, and other information.
• Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
• May manage specimens per protocols.
• Maintain knowledge of all routine testing processes and retrieve test results.
• Communicate normal lab results as appropriately delegated.

Job Qualifications

• A high school diploma or equivalent.
• Graduate of a program in Medical Assisting AND No directly related experience OR Completion of a formal medical services training program of the US armed forces OR 1 year of work experience in a related job discipline.

About Us

Cincinnati Children’s, recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years, consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) funding. We are also recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025), a leading Disability Employer, and a Magnet® designated hospital for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).

We are committed to fostering a culture of innovation, where new ideas and better outcomes drive a stronger future for all. We embrace the responsible use of artificial intelligence to empower our teams and improve patient care. At Cincinnati Children’s, we strive to make children’s health better through a holistic team approach, both in caring for patients and their families, and in advancing science and discovery.

We are proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability, or protected veteran status.