Medical Assistant (South Austin)

About the role

THA's Kind Clinic Medical Assistant supports the delivery of high-quality patient care during clinic operating hours and reports to the Clinic Administrator. This position is based at Kind Clinic South Austin; however, Medical Assistants may be cross-trained and periodically asked to provide coverage at other Austin-area Kind Clinic locations based on operational and patient care needs.

Responsibilities

• Effectively room and prepare patients for clinic visits.
• Obtain and document patient medical histories, including allergies, family, social, and surgical history, and other pertinent information in the medical record.
• Obtain and record vital signs.
• Perform phlebotomy and process laboratory specimens as needed during clinic operating hours.
• Dispense medications and administer STI treatments, including injections, in accordance with provider directives and Standing Delegation Orders (SDOs).
• Serve as a liaison between the laboratory, providers, and patients.
• Review provider orders for accuracy and completeness, verify specimen labeling and identification, and follow established protocols for specimen handling.
• Clean, stock, and maintain exam rooms to ensure readiness for patient care.
• Assist clinic staff and the Clinic Administrator with monitoring inventory levels and verifying receipt of supplies in accordance with established policies and procedures.
• Promote infection prevention practices and adhere to universal precautions to maintain a safe environment for patients and staff.
• Complete required annual clinical competencies and trainings.
• Maintain patient confidentiality in accordance with HIPAA and organizational policies and procedures.
• Participate in staff meetings, training sessions, and other organizational activities as needed.
• Perform other duties as assigned.

Key Performance Indicators

• Adherence to clinical, administrative, and operational protocols.
• Compliance with all privacy, confidentiality, and ethical standards.
• Participation in quality improvement and continuous improvement initiatives.
• Timely and accurate documentation and completion of assigned tasks.
• Demonstration of professionalism, teamwork, and excellent patient service.

Requirements

• High school diploma or GED.
• Completion of an accredited Medical Assistant program, Certificate of Registration as a Medical Assistant, or formal medical services training in the United States Armed Forces preferred.
• Basic Life Support (BLS) certification required or must be obtained before hire date.
• Texas Phlebotomy Certification required within 2 days of hire (if not current at time of hire).
• 2+ years direct patient care experience.
• Working knowledge of infection control and universal precautions.
• Familiarity with a CLIA-waived laboratory testing a strong plus.
• Experience with LGBTQIA+ and/or other marginalized communities a strong plus.
• Microsoft Office Skills with an ability to become familiar with company specific programs or software.
• Bi-lingual (English/Spanish) a plus.

Knowledge, Skills and Abilities

• Basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; cultural sensitivity and demonstrated ability to work with diverse people groups.
• Well-developed verbal and written communication skills in English; additional language abilities desirable.
• Ability to work well under pressure with minimal supervision.
• Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.
• Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
• Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
• Ability to work productively with other departments and employees.
• Ability to work with professionals from various partners and organizations.
• Ability to successfully manage conflict, negotiating “win-win” solutions.
• Must be able to multi-task, prioritize with strong time management skills.
• Exceptional follow through on tasks and assignments.

Physical Requirements/Environmental Conditions

• Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.
• Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.
• Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.
• Perform repetitive motions with wrists, hands, and fingers.
• Individual must be able to exert up to 50 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects.
• Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze.
• Must be able to work and concentrate amidst distractions such as noise, conversation, and foot traffic; ability to handle interruptions often and be able to move from one task to another.
• While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Short-Term & Long-Term Disability
• Training & Development
• Parental Leave
• Longevity Pay