Medical Assistant (Scheduling & Member Outreach) 6723

About the role

Advantmed is a leading healthcare solutions company that partners with health plans and providers to improve patient outcomes through population health, preventive care, risk adjustment, and care coordination programs. Our team is dedicated to helping members access the care they need while making a meaningful impact on healthcare quality across the United States. The Medical Assistant will support healthcare providers by contacting members, educating them on preventive healthcare benefits, and scheduling appointments for Annual Wellness Visits (AWV), preventive screenings, and primary care consultations. The role requires strong communication skills, healthcare knowledge, and the ability to engage members over the phone.

Responsibilities

• Member Outreach & Scheduling: Contact members via outbound calls to schedule healthcare appointments; educate members on available healthcare benefits and preventive services; schedule, reschedule, and confirm appointments in the scheduling system; follow up with members regarding missed appointments and callback requests; handle inbound inquiries related to appointments and healthcare programs; accurately document call outcomes and member interactions.
• Healthcare Coordination: Review member eligibility and appointment requirements; assist members in understanding Annual Wellness Visits, preventive screenings, and care gap closures; coordinate with provider offices and internal teams to secure appointment availability; escalate clinical concerns to the appropriate healthcare professional.
• Documentation & Compliance: Maintain accurate member records within EMR/CRM platforms; ensure HIPAA compliance and patient confidentiality; meet quality, productivity, and attendance expectations.

Skills

• Excellent Communication
• Customer Service
• Appointment Scheduling
• Member Engagement
• Healthcare Knowledge
• Data Entry & Documentation
• Problem Solving