Medical Assistant/Patient Services Representative

About the role

Vivent Health is seeking a Medical Assistant/Patient Services Representative (MA/PSR) to join our dynamic team. This position is crucial in ensuring smooth patient flow and clinic operations.

Responsibilities

• Communicate effectively with the public, including employees, patients, clients, volunteers, visitors, and vendors.
• Treat patients and clients with respect and sensitivity; explain procedures to new patients.
• Provide direct patient care, including rooming, maintaining exam rooms, vital signs, vaccinations, ECGs, and phlebotomy.
• Register and update patient information in electronic health records, schedule patient appointments, verify insurance, and collect co-pays.
• Make reminder calls to ensure patient attendance.
• Aid in managing patient flow and clinic operations.
• Answer, screen, and forward phone calls, providing basic information.
• Support staff with administrative tasks like distributing information, faxing, copying, scanning, ordering medical supplies, and word processing.
• Prepare and maintain patient records in compliance with regulations.
• Process specialty care referrals and abstract lab results.
• Ensure clinic equipment is in good working order, monitoring expiration dates and performing routine checks.
• Participate in quality improvement activities, special projects, and reporting.
• Perform other duties as assigned by the practice manager.

Requirements

• High school diploma or equivalent.
• Certified Medical Assistant (CMA) required; Registered Medical Assistant (RMA) accepted in states where applicable.
• Basic lifesaving certificate.
• One year or greater experience in phlebotomy.
• Demonstrated knowledge of universal precautions.
• Minimum of 3 years of professional administrative experience.
• Six months of health care receptionist experience.
• Ability to work well under pressure with minimal supervision.
• Ability to handle multiple tasks simultaneously in a busy clinic environment.
• Epic experience strongly preferred.
• Valid driver’s license.
• Willingness to travel within the designated territory.
• Professional appearance and demeanor.
• Proficient computer skills and a working knowledge of Microsoft Office and Windows.
• Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community.
• Exemplary customer service and interpersonal communication skills; ability to work with diverse people groups.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Highly flexible; able to accommodate changing needs of the department.
• Well-developed verbal and written communication skills.
• Knowledge of and sensitivity to HIV/AIDS disease and ability to interact with diverse populations.
• Work experience in a not-for-profit environment preferred.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year or greater experience in phlebotomy, minimum of 3 years of professional administrative experience, six months of health care receptionist experience.
• Skills: Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), basic lifesaving certificate, proficiency in Microsoft Office and Windows, knowledge of HIV/AIDS patient population, excellent communication and interpersonal skills, ability to work under pressure, multitask in a busy environment, strong organizational and administrative skills, and flexibility.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and administrative skills.
• Ability to work under pressure and multitask in a busy environment.
• Knowledge of HIV/AIDS patient population and ability to interact with diverse populations.
• Flexibility to accommodate changing needs of the department.

Benefits

• Generous paid time off, including 12 paid holidays.
• 401(k) with 100% employer match up to 5%.
• 12 weeks of fully paid parental leave.
• Employer subsidized medical, dental, vision benefits, and gender-affirming care benefits.
• Employer paid short and long-term disability.
• Tuition reimbursement, certification, and licensure assistance.
• Part-time benefits available.

Pay

The starting pay rate is $25.00 hourly, depending on experience. The final salary will be determined based on factors such as market data, internal equity, candidate experience and qualifications.

Schedule

Flexible schedule to accommodate clinic operations and patient needs.