Medical Assistant / Patient Coordinator (Full-Time Benefits)

Responsibilities

• Greet and assist patients, doctors, or nurses over the phone in a friendly and professional manner
• Answer calls, text messages, and emails related to Prosper Infusion and triage appropriately to the correct department or take comprehensive message to allow staff to call back
• Document questions and notes in medical records based on communication
• Identify and manage orders needing attention and communicate timely and effectively to other Prosper Infusion staff
• Attend and participate in all staff meetings, patient care meetings, in-service education, or on-going educational training with demonstration of competency specific to the pharmacy

Skills and Abilities

• Meet any continuing education requirements of the company’s clinical program, as defined within the company’s policies and procedures
• Stay abreast of developments in the field of home infusion therapy
• Handle challenging situations in a professional and proficient manner utilizing available resources and critical thinking skills
• Learn quickly, solve problems, and make decisions that promote a positive impact on patient care
• Demonstrate excellent verbal, presentation, and written communication skills
• Demonstrate proficiency in the use of MS Office software, which includes Excel, Word and Outlook

Qualifications

• High school diploma or equivalent
• Associates or Bachelors degree preferred, not required
• Excellence verbal and written communication skills
• Must understand computer technology
• Previous experience at a specialty pharmacy preferred
• One-year experience in a retail pharmacy or specialty pharmacy preferred