Medical Assistant - Pasadena

About the role

The Mission of JWCH Institute is to improve the health status and well-being of under-served segments of the population of Los Angeles Area through the direct provision or coordination of health care, health education, services, and research.

Responsibilities

• Performs routine (noninvasive) patient care functions as prescribed by licensed healthcare personnel, following established clinic policies and procedures within the defined scope of education, training, and responsibilities.
• Assists healthcare providers with patient examinations, procedures, and treatments.
• Escorts patients to examination rooms and obtains vital signs, medical history, and chief complaints.
• Collections and records patient data, including height, weight, BMI, temperature, pulse, respiration rate, blood pressure, pulse oximetry, and peak flow measurements, according to established policies and procedures.
• Performs lab tests, including finger sticks, after appropriate training and verification of competency.
• Performs venipuncture and PPD skin test placement; documents result and reports findings to the provider or Registered Nurse.
• Administers immunizations and medications per provider orders after verification by a licensed healthcare professional.
• Applies and removes bandages and dressings.
• Prepares and maintains examination rooms, ensuring cleanliness and adequate stocking of supplies.
• Applies principles of aseptic technique and adheres to infection control policies and procedures.
• Provides patient education, including information on medications, treatments, follow-up care, and self-management goals under provider direction.
• Documents patient information, medical history, and treatment plans accurately in electronic health records (EHR) systems.
• Performs routine clerical functions, including answering and routing phone calls and scheduling appointments.
• Accurately files patient labs, X-rays, EKG results, and other documents after provider review and sign-off.
• Maintains patient confidentiality at all times.
• Participates in staff meetings, quality improvement activities, case conferences, and in-service trainings.
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
• Participate in JWCH’s customer service training called AIDET on an annual basis.
• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Perform other duties and tasks as may be required or assigned.

Requirements

• High School Diploma or GED
• Graduation from an accredited Medical Assistant school with a current MA certificate
• Verification of appropriate hours in approved Medical Assistant course to perform venipuncture
• Current BLS certificate from the American Heart Association
• Two years’ experience in an ambulatory clinic preferred
• Strong communication and interpersonal skills with the ability to interact effectively with patients and healthcare professionals.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Bilingual (English/Spanish) preferred
• Possess a valid CA Driver’s License, clean driving record and able to travel to different sites.

Employee Benefits

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!