Medical Assistant, Ophthalmology - No Experience Needed, Willing to Train!

About the role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

Responsibilities

• Facilitate patient flow
• Assist the doctor in preliminary testing
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in-person requests
• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Practice urgency at all times with patient’s time, as well as doctor’s time and schedule
• Comply with all company policies and procedures, including HIPAA
• Verify patient information by interviewing patient
• Record medical history, current medications and confirm purpose of visit
• Record all data in the patient's Electronic Medical Record (EMR)
• Check condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements
• Perform a variety of diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor and topography
• Demonstrates working knowledge of eye anatomy, diseases, symptoms and ocular medications
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
• Performs other duties that may be necessary or in the best interest of the organization

Requirements

• High School Diploma or GED Equivalent required
• Favorable result on Background Check required
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Qualifications

• Provides excellent patient care and is energetic and empathetic with patients
• Must comply with HIPAA confidentiality standards when communicating patient information
• Communication skills and the ability to coordinate and cooperate with all levels of employees in a courteous, professional manner at all times
• Organizational skills with focus on tracking patient care and improving patient flow
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creates a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to work weekends when applicable
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
• Favorable result on background check required
• Must be able to provide proof of identity and right to work in the United States

Education and/or Experience

• Minimum Required: High school diploma or general education degree (GED) required
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
• Licensed and Credentials: Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
• Experience using Electronic Medical Records (EMR) systems
• Computer proficiency and ability to quickly learn new applications

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Ability to lift, carry, push, and pull items up to 25 lbs
• Strong fine motor skills and full use of hands are essential
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—required 100% of the time
• Occasional driving or climbing may also be necessary

Benefits

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Competitive Base Pay
• Paid Maternity Leave
• Eyecare Certification Reimbursement
• Employee Discounts