Medical Assistant - Neurosurgery

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

About the role

Our Grant area location is hiring for a day shift, full-time medical assistant to work in our general neurology outpatient care site. The hours for this role are 8:00am - 4:30pm, Monday through Friday. The associate will travel to the Pickerington Neurology care site 1 day per week.

Responsibilities

• Facilitates efficient and effective patient flow including preparing the patient for the visit and providing specific services as determined by providers in accordance with provider licensure, OH policy, and scope of practice.
• Successfully completes Care Connect EMR documentation skills.
• Performs necessary administrative duties that assure all information is current and updated, including maintenance and monitoring of EMR in-basket.
• Maintains and cleans environment, work area, and equipment; communicates any equipment malfunctions to appropriate department/unit personnel.
• Communicates with patients and customers in a respectful and caring manner.
• Communicates, collaborates, and anticipates the needs of the healthcare team to ensure continuity and quality of care and coordination of services.
• Collects and monitors patient data; reports patient data and patient needs as directed.
• Maintains documentation guidelines around patient chargeable items/services.
• Ensures processes and services are continuously monitored for quality, cost-effectiveness, and efficiency.
• Engages in process and quality improvement activities; makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Engages in continuous study of the entire professional field, including best practices, to maintain professional competence, knowledge, and skills necessary for satisfactory performance of all assigned responsibilities.
• Completes required continuous training and education, including department-specific requirements.
• Promotes and advocates for patient quality, safety, and experience initiatives; acts as a role model.
• Serves as a subject matter expert/resource to the department/unit/practice in areas such as quality, performance improvement, and EMR (i.e., EPIC Super User).
• Has oversight of efficient and effective patient flow including preparing the patient for the visit/admission and providing specific services and education as determined by the providers in accordance with licensure and policy.
• Leads and supports development of standard work and develops necessary customizations.
• Functions as a clinical preceptor and is responsible for training new staff.
• Is compliant with scope of practice.
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality, and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Requirements

• High School Diploma or Equivalent and one of the following:
  • Completion of Medical Assistant Career Tech Program
  • Completion of School of Medical Assisting
  • Military Medic Training
  • Paramedic (EMT-P) Training
• 1 year of experience working as a Medical Assistant in a similar setting
• Basic Life Support (BLS) certification within 30 days of hire
• Successful completion of a competency-based orientation program with a medical assisting focus after hire

Skills

• Experience using EMR documentation, preferably EPIC
• Experience as an EPIC SuperUser or trainer
• Experience as a Preceptor

Schedule

Day shift, full-time (40 scheduled weekly hours), Monday through Friday, 8:00am - 4:30pm.