Medical Assistant Neurology

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge.

About the role

Bring your passion of working as a Medical Assistant to this self-run clinic at our Neurology Office where the staff knows what their expectations are and works together as a team to complete day-to-day functions. The Medical Assistant’s role is unique in the sense that you will not only be rooming patients daily, but also perform prior authorizations, patient recalls, directing patients appropriately, and covering for other providers when their medical assistants are out on PTO or call off. In this role, you will have the opportunity to improve workflows and the patient experience.

Our dynamic and growing neuroscience practice includes neurology, neurosurgery, neuropsychology, and diagnostic testing. You will have the opportunity to work with nationally recognized physicians leading the way in stroke and trauma care (2018 American Heart Association Stroke Award). Our staff here has a family environment and is willing to jump in and help each other. This clinic also does a lot of group activities and special recognition programs for each other. The medical assistants are cross-trained at this clinic, which makes them invaluable.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM

Responsibilities

• Prepares patient for exam and treatment by taking and recording vital signs, symptoms, and other necessary measurements, and recording chief complaint; documents pain scores as appropriate.
• Reports condition of patient which may be indicative of change in the patient's condition to the clinician.
• Assists providers with exams and minor in-office procedures, including taking patients’ blood pressure, documenting respiration and heart rate/pulse, taking temperature, performing phlebotomies, ear irrigation, and EKGs.
• Acts as chaperone as needed.
• Uses universal blood and body fluid precautions at all times and personal protective equipment as needed.
• Responsible for prioritization of patient flow through the clinical process.
• Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions, and scheduling of patients for clinic, hospital, and other ancillary medical treatments and tests.
• Responsible for communicating test results to patients.
• Acts as a resource to clinicians to provide optimal patient care.
• May administer medications in accordance with established policies and procedures or as directed.
• Provides clerical support with patient/client notifications and documentation, including complete medical records such as labs, authorizations, X-rays, hospital records, and any previous care pertaining to each patient visit.
• Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.
• Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms, and storage areas.
• Disinfects equipment and instruments using appropriate solutions following sterilization procedures.
• Follows manufacturer's recommendations and OSHA guidelines in handling hazardous substances.
• Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.
• Orders supplies as directed and stocks patient care areas.
• Handles medication ordering and tasks related to all medications (e.g., expired medications/equipment and recalls).
• Develops and maintains effective communication with all external and internal customers.
• Exemplifies service orientation and the team concept in all contacts.
• Completes all necessary on-boarding/orientation activities, including simulation training, as needed or directed.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Completion of an approved medical assistant training program as defined by state regulations.
• Active Medical Assistant Certification is required. Certification or additional training must meet the requirements for Meaningful use.
• BLS certification required.
• Active Medical Assistant certification such as:
  • Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT), or
  • Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA), or
  • Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) (test administered after 7/1/2017 only), or
  • National Certified Medical Assistant (NCMA) with proof of current membership from National Certified Competency Testing (NCCT).
• Requires strong computer skills, including the ability to work with medical software.
• Requires exceptional interpersonal and communication skills.
• Requires the ability to manage multiple changing priorities in an effective and organized fashion.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR, and scheduling software.