Medical Assistant Medical Office Rep
Job Summary
You will help your patients and the clinical team keep the day running smoothly and efficiently so they can receive exceptional care and have a positive experience while ensuring the clinic operates optimally.
Responsibilities
- Proactively prepare patient charts, ensuring all information is obtained and up-to-date for those seen in our facility.
- Manage front desk operations, including scheduling appointments, answering phones, and handling patient registration and inquiries.
- Consistently demonstrate customer service expectations as outlined, making eye contact and smiling, and actively listening with a positive, can-do attitude.
- Use a scripted greeting: "Thank you for choosing __, this is (your name) how can I help you," and a scripted closing at every interaction: "Is there anything else I can do for you," both over the phone and as patients leave the clinic.
Required Job Requirements
- A High School Graduate
- Satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program
- Basic Life Support Certification-American Heart Association-AHA
- Preferred: Six (6) months experience in an outpatient setting as a Medical Assistant and Six (6) months experience in an outpatient setting as a Medical Office Receptionist or an equivalent amount of experience in a high-volume customer service role in another industry/environment or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health
- Certified Medical Assistant (AAMA)
Where You'll Work
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona, and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
Pay Range
$20.96 - $29.60 /hour