Medical Assistant Manager

Benefits: Health insurancePaid time offVision insurance401(k)401(k) matchingCompetitive salaryDental insurance About Us Velazquez Pain Relief Center is a multi-location pain management practice dedicated to helping patients manage chronic pain and improve quality of life. We're looking for an experienced, hands-on Medical Assistant Manager to help lead our medical assistants and keep daily operations running smoothly across all four of our clinics. About The Role The Medical Assistant Manager oversees day-to-day medical assistant operations across our four locations, leading a team of Medical Assistants while staying hands-on in patient care when needed. This role is part manager, part mentor, and part problem-solver — someone who can staff a schedule, train a new hire, jump in on the floor during a busy shift, and handle a patient concern with the same level of confidence. Regular travel between our clinic locations is a core part of this role. Key Responsibilities Manage daily staff scheduling across all four clinic locations, including coordinating coverage for call-outs and unplanned absencesStep in and work as a Medical Assistant whenever additional clinical coverage is neededLead onboarding and training for new Medical Assistant hires, ensuring consistent clinical and administrative standards across all locationsServe as a point of contact for patient complaints, resolving concerns promptly, professionally, and with empathySupervise and support MA staff to ensure efficient, accurate day-to-day clinical operationsMonitor staff performance and workflow to identify and correct inefficiencies or errorsTravel regularly between all four clinic locations to support daily operations, staff, and patient needsPartner with clinic and practice leadership on staffing, training, and operational issues as they arise Qualifications 2+ years of experience as a Medical Assistant, including at least 1 year in a lead, charge, or supervisory roleExperience in pain management or another specialty clinic setting preferredValid driver's license and reliable transportation for regular travel between locationsComfortable working with EHR and scheduling systemsStrong communication and conflict-resolution skills, with the ability to manage patient concerns calmly and professionallyProven ability to train, coach, and hold staff accountableHighly organized, adaptable, and comfortable managing shifting priorities across multiple sites What We Offer Competitive pay, based on experienceBenefits — health/dental/vision, PTO, 401(k)A supportive, team-oriented environment across a growing multi-location practiceOpportunity to make a direct impact on patient experience and clinic operations Velazquez Pain Relief Center is an equal opportunity employer.