Medical Assistant Manager

About the role

This position oversees and directly supervises Medical Assistants working with Physicians. Responsibilities include ensuring efficient, professional patient service, managing workflow processes, training staff, and resolving issues.

Responsibilities

• Manage, implement, and maintain workflow processes to improve patient experience.
• Collaborate with Clinic Leadership on clinic workflow issues and staffing opportunities.
• Ensure staff consistently interact with patients, clients, and staff professionally and promote teamwork.
• Resolve patient care and departmental issues using tact and diplomacy.
• Maintain policies and procedures for areas of responsibility, ensuring compliance and consistent application.
• Improve best practices to meet MIPS and OCF performance data.
• Effectively supervise all medical assistant staff members.
• Monitor day-to-day staffing requirements for medical assistants and adjust as needed.
• Address fluctuating workloads based on patient flow and physician schedules.
• Aid in the hiring process for potential candidates.
• Support and assist Clinic Leadership in providing quality service to physicians, patients, and support staff.
• Ensure staff comply with HIPAA regulations.
• Create an accurate monthly calendar of staff schedules, effectively coordinating and approving time-off requests.
• Monitor and eliminate overtime usage and missed meal penalties.
• Maintain staff performance standards and competencies, providing ongoing leadership, support, and guidance.
• Train and orient new staff members.
• Deliver performance reviews, coaching, and corrective action.
• Ensure staff demonstrate good use of time and resources.
• Implement and exercise policies and procedures.
• Ensure employees operate within guidelines.
• Make decisions that have a direct impact on work unit operations and customer service.
• Frequently interact with subordinates, customers, and peer groups at various management levels, involving information exchange and basic problem resolution.

Qualifications

• 2-3 years of supervisory experience, required.
• Supervisory experience managing a high volume of direct reports, highly preferred.
• Medical Office experience, required.
• Medical Assistant and/or Licensed Vocational Nurse (LVN) certified, highly preferred.