Medical Assistant (MA) – Outpatient Concierge Internal Medicine

About the role

SHIFT is revolutionizing concierge medicine, seamlessly integrating Medicine 3.0 principles to optimize health, enhance longevity, and redefine the future of primary care. As a premier concierge medicine provider based in Chicago’s River North neighborhood, SHIFT merges gold standard primary care with elite fitness, nutrition, recovery, and mental well-being. Our multidisciplinary team works collaboratively to deliver science-based, high-touch, and deeply personalized healthcare.

The Medical Assistant (MA) will support the medical team with various clinical and administrative tasks in an excellence-focused outpatient primary care setting, ensuring the appropriate utilization of resources.

Responsibilities

• Consistently exhibit behavior and communication skills that demonstrate SHIFT’s commitment to superior customer service, including quality, care, and concern with every member.
• Fulfill organizational responsibilities efficiently, including but not limited to:
• Clinical Tasks:
  • Phlebotomy
  • Perform vital signs
  • Perform 12-lead EKGs
  • Perform vision/audiology screenings
  • Administer DEXA body-composition scans and VO2 max testing
• Administrative Responsibilities:
  • Manage medical supplies inventory
  • Facilitate receipt distribution communication via phone, fax, email, internal digital databases, and physical documents
  • Schedule annual physicals and MD visits
  • Facilitate medical records requests
• Care Coordination:
  • Facilitate daily member service delivery
  • Schedule outreaches
  • Facilitate administration of medical referrals, orders, and outside appointments
• Work as a team member; recognize problems with patients, staff, or operations and resolve them quickly.
• Identify ways to improve practice operations.
• Use, protect, and disclose SHIFT patients’ protected health information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Maintain effective communication with physicians, SHIFT care team members, clinical vendors, external care providers, hospitals, patients, and, when appropriate, patients’ families.
• Implement, monitor, and recommend improvements to care management programs and practices within policies and procedures set by the Lead Physician.
• Provide accurate information to patients and families regarding membership benefits, resources, referrals, medications, treatments, and other related issues.
• Perform other duties as required or directed by supervisor.

Qualifications

• Current certification in one of the following: AAMA, AMT, NCCT, NHA, or NRCMA.
• American Heart Association-accredited Basic Life Support (BLS/CPR) certification.
• 2+ years of Phlebotomy experience required.
• 3+ years of Administrative, Executive Assistant, or Care Coordination experience preferred.
• EPIC electronic medical record experience preferred.
• Strong customer service skills.
• Ability to perform all work in compliance with medical laws and regulations.
• Naturally organized and reliable, ensuring tasks are completed accurately and promptly.
• Excellent written and verbal communication skills.
• Professionalism and diplomacy in interpersonal interactions with members, guests, and staff.
• Able to learn, retain, and accurately use information regarding patient care policies and procedures.
• Proficient working with Microsoft Office products and Adobe Acrobat.
• Works well in a team environment, bringing and encouraging positive energy.
• Able to think critically within SHIFT policies and procedures.
• Able to adapt to change.
• Diligent, resilient, positive, and articulate.
• Able to oversee multiple projects and balance competing priorities.
• A proven track record of handling sensitive and confidential matters.
• A passion for integrated personal health and wellness.