Medical Assistant MA IV and Phlebotomy Exp 2 years

About the Role

The Medical Assistant (MA) supports clinical operations end-to-end: preparing clients and rooms, capturing vitals and histories, assisting with procedures, documenting services, and educating clients on pre- and post-care. You will own clinical readiness, documentation accuracy, and client safety while collaborating with Health Coaches, Nurse Practitioners, Aestheticians, and the Medical Director to drive exceptional member outcomes and retention.

Responsibilities

• Clinical Intake & Readiness
  • Perform client intake: verify identity, review medical history, allergies, medications, and consent; capture vitals (BP, HR, SpO₂, temperature, height, weight) and reason for visit.
  • Prepare rooms, instruments, and supplies based on the service (BHRT pellets, GLP-1 injections, IV/IM therapy, aesthetics).
  • Ensure all equipment is clean, calibrated, and in working order prior to client arrival.
• Procedure Assistance & Specimen Handling
  • Assist practitioners with BHRT pellet insertion setup, GLP-1 medication preparation, IV/IM therapy, blood draws, and aesthetic procedures under supervision.
  • Perform phlebotomy where permitted; label, store, and ship labs per protocol; follow sharps, biohazard, and chain-of-custody standards.
• Medication Support & Refills
  • Under licensed supervision, support medication administration, prior authorizations, and refill requests.
  • Educate clients on timing, dosage, interactions, and post-care instructions; document medication teaching and client understanding.
• Documentation & EMR Accuracy
  • Maintain complete, audit-ready records in Zenoti (EMR) for all clinical encounters: vitals, services rendered, lot numbers, consent forms, photos, pre-/post-instructions, and follow-up tasks.
  • Use standardized templates and codes for consistency.
• Client Education & Communication
  • Deliver clear, empathetic education on procedures, medications, supplements, and recovery.
  • Conduct post-procedure follow-ups via app/phone; escalate concerns.
  • Reinforce health coach plans and promote adherence to programs in the Serotonin Coach app.
• Inventory, Equipment & Facility Standards
  • Monitor inventory (medications, consumables, disposables); perform cycle counts; place orders or prepare orders for GM to prevent stockouts.
  • Maintain equipment logs and preventive maintenance; uphold infection control and room turnover standards.
• Cross-Functional Collaboration & Events
  • Partner with Health Coaches, NPs, Aestheticians, and the GM to deliver integrated care plans.
  • Support local events and outreach (open houses, talks, grassroots activations) by providing clinical readiness, education, and booking follow-up consultations.
• Sales & Service Knowledge
  • Complete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health, Aesthetics, IV, HBOT, Red Light).
  • Demonstrate consultative communication and reinforce membership value.
• Safety & Compliance
  • Adhere to HIPAA, OSHA, and biohazard standards; follow sharps disposal, infection control, and emergency protocols.
  • Complete annual safety refreshers and drills; participate in mock audits to ensure readiness.
• Team Operations & Continuous Improvement
  • Attend daily huddles; review Trackers.
  • Support GM with accurate, timely reporting; capture client feedback and implement improvements.
  • Complete Compliance training in SeroConnect (internal LMS) and all role-based meetings.

Core KPIs & Targets

• Clinical Start-Time Accuracy: ≥95% sessions start on time
• Documentation Accuracy (Quarterly Audit): ≥98%
• Bloodwork Labeling Accuracy: 100%
• Post-Procedure Follow-up Completion: 100% applicable services
• Center NPS: ≥90
• Event Support: ≥4 events/month; ≥15 qualified leads/event; ≥50% booked within 3 days

Requirements

• Certified/Registered Medical Assistant (CMA/RMA) preferred; phlebotomy certification a plus.
• 2+ years clinical experience in wellness, anti-aging, aesthetics, or ambulatory settings.
• Proficiency with Zenoti; comfort with the Serotonin Coach app (Trainerize) and InBody.
• Meticulous documentation, organization, and follow-through; calm under pressure.
• Empathetic communicator with strong client education skills and consultative mindset.

Skills

• Tech Stack & Tools:
  • Zenoti — POS, scheduling, documentation, billing.
  • GHL — CRM.
  • Serotonin Coach app — program delivery, messaging, habit tracking.
  • InBody — body composition analysis and progress tracking.
  • Center trackers and whiteboard — daily goals, MTD Goal vs. Actual.
  • Email/Teams — internal communication and meetings.
• Safety & Compliance:
  • Strict HIPAA adherence and secure handling of PHI.
  • Sharps, biohazard, infection control, and emergency protocols maintained at all times.

Benefits

Join a supportive, high-performance team with clear goals, modern tools, and continuous learning. Make a measurable impact on client health and well-being while advancing your clinical skills and career.

Pay

$18.00 - $24.00 per hour