Medical Assistant (MA)- Greendale Urgent Care

Job Summary

Reports to the Practice Manager or Team Leader, the Medical Assistant provides clinical support to the physician and mid-level providers. The Medical Assistant provides instructions to patients as directed by the providers. The Medical Assistant is also responsible for compliance with all OSHA/CLIA and HIPAA regulations and ensuring completion of all duties vital to business operations.

Benefits

• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth

Duties and Responsibilities

• Escort patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patients' chart.
• Document the appropriate patient history in patients' chart.
• Provide clear direction to the patient, address patient concerns about the exam and document appropriately in-patient chart.
• Prepare the patient for the exam.
• Assist the provider(s) during the examination.
• Perform nursing procedures under the supervision of the providers.
• Provide instructions to patient under direction of the provider(s).
• Collecting/preparing laboratory specimens and performing basic laboratory tests.
• Preparing and administering medications as directed by the provider.
• Ensure all information is complete and accurate in-patient chart.
• Ensure completion of all forms vital to the revenue cycle (i.e. verification/clarification of orders, waivers for non-covered services, encounter form).
• Maintain adequate level of supplies in exam rooms and workstation.
• Clean and disinfect exam rooms.
• Perform cleaning, maintenance, and/or sterilization of equipment and instruments. Report malfunction of equipment to appropriate supervisor.
• OSHA, CLIA and HIPAA compliance.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• Assist with completion of patient requests.
• Take telephone messages and provide feedback and answers to patient/provider/pharmacy calls.
• Triage and process messages from patients and front office staff to providers.
• Completion of referral process/outpatient test scheduling, and precertification.
• Timely and accurate filing/distribution of all patient information.
• Interact with Central Billing Office as needed to resolve patient issues.
• If working as a scribe, will follow guidelines for scribing as described in the Scribe policy.
• Other duties as assigned by the Clinical Coordinator or Practice Manager.

Requirements

Requirements vary by practice and could include any or all of the following:

• Obtaining vital signs (manual blood pressure, pulse, respirations, temperature)
• Assisting providers with exams and procedures
• Administering injections and immunizations
• Performing EKG and other essential laboratory procedures
• Collecting patient samples (fingerstick, throat/nose swabs, urine)
• Answer and triage patient phone calls and questions.

Education

• Minimum: High School Diploma/G.E.D.
• Knowledge of Excel, Word, Outlook and PowerPoint

Years of Experience

Must have one of the following:

• One year of experience as an MA or CNA or other allied health experience
• Completion of an MA Externship
• Completion of SEP MA Internship
• Completion of EMT Certification Program
• Degree in Health or Biological Sciences inclusive of hands-on clinical patient care activities

Licenses and Certifications

• Preferred: An approved credential, such as the CCMA, CMA, RMA, ARMA or EMT