Medical Assistant (MA)

About the role

This position assists in the examination and treatment of patients by tracking patient information, documenting the medical record, assisting with in-office procedures and testing, administering medications, and providing patient and caregiver education. Duties are performed under the oversight and direction of professional clinical staff and providers.

Responsibilities

• Greets and courteously escorts patient and other guests to examination room.
• Determines and documents reason for the visit; assesses if patient information requires higher level follow up.
• Performs initial response screening following protocols approved by supervising healthcare provider; obtains information from patient to complete appropriate EMR template(s).
• Obtains patient vital signs and accurately documents information in patient EMR file; performs diagnostic tests as directed by healthcare provider.
• Administers prescribed medications and facilitates prescription renewals as directed by healthcare provider.
• Takes and relays accurate, comprehensive, dated and signed messages in a timely manner.
• Serves as liaison between patient and healthcare provider when necessary.
• Ensures timely and courteous follow-up regarding patient questions.
• Attends required meetings and participates in committees as requested.
• Supports other offices, attends meetings and training as assigned.

Requirements

Requires high school diploma or equivalent, and successful completion of accredited/approved MA program and MA Externship; EMT with current/active license in the State of Michigan; or Paramedic following successful completion of the National Registry Paramedic Exam and/or holds a current/active license in the State of Michigan. Valid CPR certification is required.

Qualifications

• Education: High School Diploma or GED.
• Credentials/Licenses: MA-Non-Credentialed I: MA eligible to attain Medical Assistant Certification is desired, or EMT with current/active license in the State of Michigan, or Paramedic following successful completion of the National Registry Paramedic Exam and/or holds a current/active license in the State of Michigan. Valid CPR certification.
• MA-Credentialed I: Certification as a Medical Assistant through one of the following certifying agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Center for Competency Testing (NCMA), National Healthcareer Association (CCMA), National Association of Health Professionals (NRCMA), American Medical Certification Association (CMAC).
• Experience: 0-1 year previous clinical experience or equivalent combination of education and experience preferred. In absence of completed MA Program/Externship/Internship, must have 2+ years’ clinical experience providing clinical support in community-based clinic and be subject to standardized testing and evaluation of clinical skills.

Skills

• Ability to perform all NEO Basic Competencies.
• Ability to perform all Medical Receptionist I Essential Functions.
• Ability to work Mode of Work, which is onsite.
• Competency in obtaining accurate patient vital statistics and patient health history.
• Proficient/knowledgeable in medical terminology.
• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to monitor, organize, stock, prepare and keep exam rooms clean; maintain medical supply inventory in clinical areas.
• Ability to travel to other office/practice sites and meeting and training locations.

Benefits

Includes benefits such as paid time off, health insurance, retirement plans, and professional development opportunities.

Pay

Salary range is determined by the specific location and qualifications of the candidate.

Schedule

The mode of work for this position is onsite. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible. This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.