Medical Assistant (MA)

About the role

The role involves assisting in the examination and treatment of patients by tracking patient information, documenting the medical record, assisting with in-office procedures and testing, administering medications, and providing patient and caregiver education. Duties are performed under the oversight and direction of professional clinical staff and providers.

Responsibilities

• Greets and courteously escorts patient and other guests to examination room.
• Determines and documents reason for the visit; assesses patient information as needed.
• Performs initial response screening following protocols; updates patient history in EMR.
• Obtains patient vital signs and documents in EMR; performs diagnostic tests as directed.
• Administers prescribed medications and facilitates prescription renewals.
• Takes and relays accurate, comprehensive, dated and signed messages in a timely manner.
• Serves as liaison between patient and healthcare provider when necessary.
• Ensures timely and courteous follow-up regarding patient questions.
• Attends required meetings and participates in committees as requested.
• Supports other offices, attends meetings and training as assigned.

Requirements

• High School Diploma or GED.
• Successful completion of accredited/approved MA program and MA Externship; EMT with current/active license in the State of Michigan; Paramedic following successful completion of the National Registry Paramedic Exam and/or holds a current/active license in the State of Michigan.
• Valid CPR certification.
• Proficient in operating a standard desktop and Windows-based computer system, including electronic medical records, email, e-learning, intranet and computer navigation.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
• Ability to handle patient and organizational information in a confidential manner.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
• Ability to exercise sound judgement and problem-solving skills.
• Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

Qualifications

• 0-1 year previous clinical experience or equivalent combination of education and experience preferred.
• In absence of completed MA Program/Externship/Internship, must have 2+ years’ clinical experience providing clinical support in community-based clinic and be subject to standardized testing and evaluation of clinical skills.

Skills

• Ability to perform all NEO Basic Competencies.
• Ability to perform all Medical Receptionist I Essential Functions.
• Ability to work Mode of Work, which is onsite.
• Competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
• Proficient/knowledgeable in medical terminology.
• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation.
• Ability to use other software as required while performing the essential functions of the job.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to monitor, organize, stock, prepare and keep exam rooms clean; maintain medical supply inventory in clinical areas.
• Ability to travel to other office/practice sites and meeting and training locations.
• Successfully completed IHA competency-based program within introductory and training period.

Benefits

Not specified.

Pay

Not specified.

Schedule

Day Shift.