Medical Assistant/ LPN

Department: Medical Operations | Reports to: Practice Manager | Status: Non-exempt

About the role

Assists in examination and treatment of patients under a Provider’s direction.

Responsibilities

• Patient Care
  • Answers routine questions, resolves minor difficulties, and gives directions to patients as authorized by the Provider.
  • Documents all patient communication in patient charts, including Provider-directed instructions.
  • Supports patients through education and information on community resources (e.g., classes, support groups, pharmacy assistance programs).
  • Provides education and support to patients and families as directed by the Provider.
  • Assists patients in basic self-management goal setting using active listening and behavior modification principles.
  • Schedules appointments as needed and directed by the Provider.
• Clinical
  • Assists with routine office examinations and procedures, including administering injections, medications, vaccinations, and blood draws.
  • Documents all procedures in the patient’s chart.
  • Tracks and attaches laboratory and diagnostic test results to patient charts; communicates results and orders to patients as directed by the Provider.
  • Serves as a liaison to pharmacies for new and refill prescriptions and follows up with patients as needed.
  • Participates in patient and practice-level meetings.
  • Assists with patient/population communications (e.g., calls or letters to remind of preventive or chronic care steps).
• Operations
  • Prepares, cleans, and sterilizes equipment and exam rooms according to standard safety and clinical protocols.
  • Properly disposes of infectious/hazardous waste per OSHA guidelines.
  • Inventories and requests supplies.
  • Actively participates in quality improvement activities (e.g., meetings, PDSA cycles, pilots, data collection, performance metric evaluations).
  • Supports a shared goal model to achieve high-quality, patient- and family-centered care.
  • Participates in scheduled pre-visit planning/huddle processes.
  • Facilitates coordination of care following hospital/ER utilization or follow-up from specialty providers.
  • May participate in team meetings and quality improvement activities as necessary.

Requirements

• High School diploma or equivalent and graduation from an accredited Medical Assistant program.
• MA Registration or Certification required.
• CPR certification required.

Skills

• Ability to read, interpret, and write routine reports, safety rules, operating instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees.
• Problem-solving skills for practical situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Proficiency in practice management systems, electronic medical records, Microsoft Word, text paging, Internet, and Intranet.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Skill in taking vital signs and maintaining records.
• Experience with geriatric patients and patients in lower socio-economic sectors of the community.
• Ability to speak Spanish is desirable.

Physical Demands

• Frequently required to stand, walk, use hands to finger/handle, reach with hands and arms, and talk or hear.
• Occasionally required to sit, stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 25 pounds.
• Requires close, distance, and peripheral vision, as well as depth perception and ability to adjust focus.

Work Environment

• Occasionally exposed to fumes, airborne particles, toxic or caustic chemicals, and risk of radiation.
• Moderate noise level in the work environment.

Pay

Starting rate: $18.85/hour for Medical Assistants (MAs) and $25.37/hour for Licensed Practical Nurses (LPNs). Potential for higher starting rate based on relevant experience.