Medical Assistant Lead - N

Responsibilities

• Oversee the daily clinical support operations of the assigned unit or clinic section.
• Support the daily operations of the practice to ensure a smooth office workflow.
• Handle callouts and need for re-scheduling.
• Assist the leadership with rounding on staff and collaborating on the development of goals/metrics for staff performance.
• Assign patients to appropriate health practitioners to ensure optimal care.
• Create a patient-centered work environment where everyone is accountable for superior patient experience.
• Assist with medical assisting duties, patient triage, and other back-office duties when needed (within the scope of practice).
• Practice efficient use of resources, order supplies/materials, and oversee annual inventories.
• Oversee facility in terms of inventory and supply control; ensure exam/waiting rooms and lab/nursing areas are stocked and sanitized.
• Address safety/emergency code procedures and infection control standards.
• Participate in required meetings and training.
• Absorb all New Hires with onboarding ensuring NH has login information and a quiet workstation, with regular check-ins to address any issues.
• Cook up additional training after the new hire completes orientation week.
• Perform all clinical best practices in taking care of patients.
• Maintain Athena Buckets and assist when needed in dropping claims.
• Answer phones in high volume periods and help address patient complaints or concerns.
• Demonstrate excellent guest service to internal team members and patients.

Qualifications

• Clinical Certification (LPN, CMA, RMA) preferred.
• 1+ years of direct healthcare experience of similar scope.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively to patients, staff, Providers, and other employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Proficiency with EMR systems and software applications, including Microsoft Office Suite.
• Athena knowledge preferred.
• Ability to serve as a proactive leader committed to excellence in clinical practice and team development.
• Ability to work independently in a fast-paced, cross-functional environment.