Medical Assistant Lead

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.

About the role

The Medical Assistant Lead provides individualized, medical care of assigned patients in person, electronically and via telephone under the supervision of a licensed health care provider. A Medical Assistant Lead is capable of performing all aspects of a Medical Assistant role. Additionally, the Medical Assistant Lead proactively takes the initiative and serves as an informal leader with additional responsibilities related to clinic/service line/location. The Medical Assistant Lead serves as an ambassador, change agent, quality champion and mentor/resource to Medical Assistants by providing support, guidance and training as needed.

Responsibilities

• Supports the patient and provider throughout the patient visit.
• Ensures the patient and provider are prepared for the visit.
• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment.
• Provides excellent patient service through effective communication both over the phone and in person.
• Performs basic laboratory tests, administers injections, and collects specimens.
• Completes appropriate documentation including patient registration, preauthorizations or referrals as necessary.
• Performs required responsibilities based on the standard work for their department with minimal supervision with the ability, skill and knowledge to work in more than one specialty area. Surgery scheduling will also be part of this position.
• Maintains required advanced, clinical knowledge, technical skills, training and credentials through personal professional development.
• Maintains clinical supply inventory.
• Serve as a resource and mentor for medical assistants providing training and coaching.
• Meets the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Requirements

• High school diploma or equivalent.
• 3 years of experience as a medical assistant.
• Basic Life Support (BLS) from the American Heart Association.
• Medical Assistant Certification.

Skills

• Advanced Clinical knowledge.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Strong interpersonal and customer service skills.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
• The incumbent has no occupational risk for exposure to communicable diseases.
• Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.