Medical Assistant, Internal Medicine, Full Time, First Shift

Patient Population

• Engages in population appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
• Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.
• Obtains vital signs, EKG's, laboratory specimens and other necessary information as required for proper evaluation of patient in accordance with the Medical Assistant competencies utilizing universal precautions at all times.
• Aids the provider in documenting notes, orders and prescriptions by setting them up in the Electronic Medical Record.
• Prepares and maintains the clinic area to include but not limited to: cleaning and stocking examination rooms, daily setup and securing of computer (laptops) equipment, and maintenance of diagnostic equipment.
• Returns routine patient telephone calls such as prescription refills or pre-certification for medication as directed from the Electronic Medical Record with appropriate and timely documentation regarding actions taken.
• Coordinates ancillary services such as diagnostic testing/imaging, hospital procedures and/or admission, additional patient visits, and acquisition of pertinent medical records.
• Maintains a positive, professional and cooperative demeanor throughout all interactions with patients, staff, physicians and members of management.
• Maintains a safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
• Maintains patient confidentiality and protects operations by keeping patient care information confidential.
• Understands and adheres to the legal responsibilities and requirements with the medical assistant role.
• Seeks knowledge and understanding of quality measures and patient experience.

Administrative Duties

• Using computer applications.
• Answering telephones.
• Greeting patients.
• Updating and filing patient medical records.
• Coding and filling out insurance forms.
• Scheduling appointments.
• Arranging for hospital admissions and laboratory services.
• Holding correspondence, billing, and bookkeeping.
• Aiding in the implementation of age-appropriate care for specific patient population including provision of direct patient care as part of the clinical team.