Medical Assistant - Internal Medicine

Duties and Responsibilities

• Works directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, patient-centered care in a systematic way.
• Pairs with patients, providers, and other members of the clinical care team to drive quality outcomes for all patients.

Position Details

• Minimum Qualifications:

• High school diploma or equivalent.
• New hire must attend MA Clinic Academy training.
• Must have completed all MA Competencies.

• Additional Minimum Requirement(s):

• Only for Hospital Outpatient Departments.
• Certification: BLS (Basic Life Support).

• Preferred Qualifications:

• Education: Graduate from an accredited Medical Assistant program.
• Experience: One year of applicable patient care experience or applicable medical office experience as defined by the clinic.
• Additional Preferred Requirement(s) for Non-HOD Clinics:
• Certification: BLS (Basic Life Support).

• Skills, Knowledge, Abilities:

• Complete Advanced Standard Rooming with overall achievement >= 90% for the last 6 months including: AWV questionnaire and documentation.
• Thorough Medication Reconciliation.
• Closing all open care gaps as indicated Encounter Guide (Fall Risk, Depression, Breast Cancer Screening, Colorectal Cancer Screening, and Diabetes Eye Exam).
• Completion of Blood Pressure Recheck for patients with elevated initial blood pressure reading.
• Completion of Patient Experience Conversation.
• Strong communication and interpersonal skills.
• Proficiency with EHR systems and clinical documentation.
• Ability to multitask and adapt in a fast-paced clinical environment.
• Knowledge of common outpatient procedures and equipment.
• Commitment to patient-centered care and professional growth.
• Demonstrates knowledge of varying differences and behaviors among populations served.

• Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

• Outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
• Join a caring, collaborative team where your voice matters.
• At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
• As we grow, you'll grow with us.