Medical Assistant III: Hoag Urgent Care

About the role

The Medical Assistant III (MA) is responsible for maintaining a highly professional environment, ensuring a collaborative relationship with patients and physicians. The MA will assist with the non-clinical tasks required to ensure smooth patient access and flow. Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than 1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes. Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News & World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California. To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.

Responsibilities

• Scheduling patients which can include follow up office visits, imaging and lab work
• Preparation of appropriate chart elements
• Checking vital signs
• Rooming patients
• Assisting with procedures
• Pre-authorization process
• Acting as a liaison between the providers and patient
• Ensuring all proper records are received and all appropriate testing is completed prior to appointment/surgery date
• Providing updates to staff and patients on timing and status for tasks that could impact patient’s health and/or testing and treatment options
• Ensuring even patient flow and continuous communication within Hoag and referring physician offices
• May be required to start at a different location throughout the workweek or travel to multiple sites

Qualifications

• High school graduate or equivalent GED
• Graduate of a Medical Assistant Program or equivalent medical back‑office experience
• Ability to anticipate provider needs / critical thinking skills that come from experience
• For Hoag Urgent Care (HUC): Must have 8 years' experience in Primary Care or Urgent Care
• Current BLS (AHA) Certification
• Preferred: Medical Assistant Certification
• Preferred: CPR certification