Medical Assistant II - Spanish Speaking - Jamaica Plain

About the Role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position reports to the Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses, or other health care providers. You will be responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Responsibilities

• Serve as a role model, providing support, training, and sharing knowledge with other Medical Assistants, MA student externs, and Practice Assistants in the practice.
• Make recommendations on how resources can be used differently and more effectively.
• Identify and resolve OSHA compliance issues, audit and maintain point of care testing, and track test results.
• Participate in practice improvement initiatives and small projects under the direction of the Manager or Designee.
• Greet patients and serve as a communication resource by asking appropriate questions and solving problems.
• Take complete and accurate information from patients in person and by phone, prioritize, and communicate the information to providers appropriately.
• Respond quickly and courteously to phone calls and requests, seeking assistance from supervisors and others as needed.
• Greet patients, escort them to exam rooms, and ensure availability of x-rays, lab slips, medical records, and other pertinent information.
• Obtain vitals, weight, blood pressure, pulse, and temperature; perform EKGs, injections, and/or phlebotomy; and assist providers.
• Perform departmental screening, lab tests, and specimen collection, implementing quality control standards.
• Assist with procuring medical records, ensuring proper patient identification and filing relevant documents.
• Add new medications to patient records in the EMR system and assemble records according to BIDHC/APG policy.
• Handle requests for patient information according to established guidelines.

Requirements

• High School diploma or GED required.
• Certificate 1 Medical Assistant Certificate required.
• 1-3 years of related work experience required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint, or Access).

Preferred Qualifications

• 1-3 years of experience as a Medical Assistant in a primary care setting.

Skills

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of the immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving. Ability to remain calm in stressful situations.
• Age-Based Competencies: Competence in providing patient care to the following age groups: Neonatal (birth to 6 months), Youth (6 months to 16 years), Young adult (16-30 years), Middle Age (30-60 years), Elderly (60+).

Physical Demands

Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently. The job is physical in nature, and the employee needs to stand and/or move around through the majority of their shift.

Pay

The pay range for this position is $22.05 - $29.68 per hour. The actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Additional Information

As a health care organization, we require all staff to be vaccinated against influenza (flu) as a condition of employment.