Medical Assistant II - Primary Care- Atrius Health - Dedham

Role Overview

The Medical Assistant II provides advanced clinical support, manages patient flow and scheduling, and ensures patient satisfaction and compliance with procedures. They serve as a role model with higher technical expertise, assist in resolving operational issues, and coordinate patient care when clinicians are unavailable.

Key Responsibilities

• Supervise patient flow, access, and clinician scheduling to optimize care delivery.
• Handle patient concerns, third-party requests, and documentation needs.
• Sort and review communications, maintain electronic messages, and prioritize urgent cases.
• Participate in practice improvement activities, train new staff, and support departmental initiatives, including electronic medical record upgrades.
• May serve as a float across departments, learning operational practices of multiple areas.

Qualifications & Skills

• High School Diploma/GED; 3+ years experience in a clinical setting, with at least 1 year as a Medical Assistant (degree may substitute).
• Preferred certifications include Basic Life Support (BLS) and ACLS, depending on specialty.
• Strong problem-solving, communication, and organizational skills necessary.

Benefits & Compensation

• Compensation ranges from $16.15 to $28.80 per hour, based on experience and qualifications.
• Benefits include comprehensive health coverage, incentive programs, 401k, and more, subject to eligibility.