Medical Assistant II - Outpatient Orthopedic Surgery Clinic

About the role

We are searching for a Medical Assistant II with our Outpatient Orthopedic Surgery Clinic at the West Campus – someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service in a healthcare setting. You will also assist in the coordination of flow and provider schedules to effectively manage patient care.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Responsibilities

• Responds to customer questions with prompt information and/or services related to appointment status, wait time, or unanticipated problems
• Performs patient registration procedures per clinic process
• Utilizes the patient management system to mark the arrival of patients and opens accounts
• Changes status of all non-arrived patients daily to reflect canceled, no-show, or rescheduled status
• Prioritizes patients to be roomed based on appointment and arrival times and other clinic procedures
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process
• Assists with patient escorts and helps with paperwork as needed
• Assists in the collection and documentation of patient/family data which includes biophysical and psychosocial information according to clinic scope
• Reports abnormal or out of range data to RN or provider
• Ensures that requisitions have necessary clinical, demographic, billing, and payor information
• Monitors patient flow and fills in or assigns staff as necessary to avoid bottleneck and assure minimal patient wait time

Qualifications

• One of the following certifications are required:
  • CCMA – Certified Clinical Medical Assistant certificate from the National Health Career Association
  • CMA-AAM – Certified Medical Assistant from the American Association of Medical Assistants
  • EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services
  • EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services
  • EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services
  • EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services
  • EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services
  • LIC PAR – License Paramedic from the Texas Department of State and Health Services
  • NCMA – National Medical Assistant Certification from the National Center for Competency Testing
  • NRCMA – Nationally Registered Certified Medical Assistant from the National Association of Health Professionals
  • RMA – Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
• 2 years of related experience required