Medical Assistant II - Hematology - Clinical Support

Location: Saint Louis, MO 63110 | Scheduled Hours: 40

About the Role

Prepares and maintains exam rooms, prepares charts, obtains reports and records; assists with patient flow and ensures the overall smooth running of the clinical office.

Responsibilities

• Patient Care Duties:
  • Interacts directly with patients in clinic setting and completes clinical tasks, which may include obtaining vital signs, conducting EKGs, completing phlebotomy, and verifying medications.
  • Prepares for office hours by obtaining charts, scheduling tests, and preparing exam rooms.
  • Assists with examinations, procedures, and lab tests.
  • May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
  • May administer medications under the order of physicians or nurse practitioners (this includes vaccines and intramuscular and subcutaneous injections).
• Communication and Documentation:
  • Directs patient flow, assists with special procedures/treatments, and completes requisitions.
  • Routes phone messages, patient questions, and telephone communications to appropriate personnel.
  • Assists with care coordination by calling patients with test results; scheduling appointments, surgeries, diagnostic procedures, and admissions; and monitoring new and return patient contacts.
  • Completes necessary paperwork and documentation in a timely manner.
  • Answers basic questions from patients/families regarding treatments, diagnosis, and procedures.
  • May complete requisitions/orders per guidelines.
• Equipment and Supplies:
  • Monitors supply inventory, ensuring adequate supplies, equipment, or garments are available and comply with regulations.
  • Cleans and stocks exam rooms and sterilizes instruments.
• Other Functions:
  • Maintains required HIPAA compliance, skills/competencies, and participates in in-services, staff programs, continuing education, and cross-training programs.
  • Complies with OSHA, state, and federal regulatory standards.
  • Participates in quality improvement activities to ensure appropriate clinical outcomes.
  • Performs other duties as assigned.

Working Conditions

• Normal office environment.
• Exposure to blood-borne pathogens; requires protective devices.
• Patient care setting.

Physical Effort: Typically sitting at desk or table, standing or walking, bending, crouching, or stooping. Occasional lifting (25 lbs. or less).

Equipment: Office equipment and clinical/diagnostic equipment.

Requirements

• High school diploma or equivalent certification, or combination of education and/or experience.
• One of the following certifications or professional licenses:
  • Basic Life Support (American Heart Association or American Red Cross)
  • Certified Clinical Medical Assistant (CCMA) – NHA
  • Certified Medical Assistant (CMA) – AAMA
  • Licensed Practical Nurse (Illinois or Missouri)
  • Registered Medical Assistant (RMA) – AMT
  • Registered Nurse (Illinois or Missouri)
• Registered or Certified Medical Assistant with six months of related work experience (e.g., military medic, EMT, Nurse’s Aide, physical therapy/nurse technicians, certified athletic trainers).
• Medical Assistant credentials must be obtained from in-person proctored exams from NHA, AAMA, or AMT. Other in-person proctored credentials may be accepted with HR approval.
• Substitutions include:
  • Graduate of an accredited nursing program (RN/LPN) or comparable allied health training program with a minimum of one year of relevant experience.
  • Proof of Medical Assistant certification/registration with successful completion of certification exam (online proctored exams are not sufficient) within six months of hire.
• Basic Life Support certification (online certifications without a skills assessment are not sufficient).

Preferred Qualifications

• Two years of Medical Assistant work experience.
• Skills in:
  • Anatomy and Physiology
  • Clinical Care
  • Communication and Interpersonal Relationships
  • Cross-Functional Teamwork
  • Electrocardiography (EKG)
  • Electronic Medical Records (EMR), including Epic EHR
  • HIPAA and OSHA Compliance
  • Medical Terminology
  • Patient Care and Medications
  • Phlebotomy
  • Vital Signs

Pay

Salary Range: $17.89 - $26.35 / Hourly

Benefits

• Personal:
  • Up to 22 days of vacation, 10 recognized holidays, and sick time.
  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.
  • Free Metro transit U-Pass for eligible employees.
  • Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness:
  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs, and courses.
  • Employee Assistance Program (EAP) and financial resources.
  • Access to dietitians.
• Family:
  • 4 weeks of caregiver leave to bond with a new child.
  • Family care resources for childcare and adult care.
  • Tuition coverage for employees and dependents (100% at WashU, 40% elsewhere after seven years).