Medical Assistant II

How Will You Make An Impact

• Conducts comprehensive patient intakes, including obtaining vital signs, recording medical histories, and reviewing medication and allergy information.
• Affords assistance during examinations, minor procedures, wound care, and diagnostic testing while ensuring patient comfort and safety.
• Performs EKGs, immunizations, and specimen collection in accordance with policy and competency standards.
• Maintains infection control, safety protocols, and equipment calibration across all clinical areas.
• Supports providers with patient triage, care coordination, and transitions across clinical settings.
• Provides patient education regarding medications, treatment plans, chronic condition management, and preventive care.
• Accurately documents clinical data, provider instructions, and patient updates in the electronic health record (EHR).
• Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to ensure timely care.
• Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as needed.
• Maintains inventory levels and prepares examination or procedure rooms with required supplies and equipment.
• Participates in performance improvement initiatives, clinical audits, and safety drills to support continuous quality improvement.
• Facilitates communication among patients, providers, and interdisciplinary teams to ensure coordinated, patient-centered care.
• Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards.
• Demonstrates excellent guest service to internal team members and patients.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• 1+ years of experience as a Certified / Registered Medical Assistant in a healthcare setting.
• Certified or Registered Medical Assistant (CMA, RMA, or CCMA) credential required.
• Maintains active certification and participates in continuing education to ensure ongoing competency and compliance with credentialing standards.
• Prior clinical or internship experience preferred but not required.
• Graduate of an accredited Medical Assistant program required.
• Basic Life Support (BLS) certification required.
• Bilingual (English/Spanish) preferred.
• Familiarity with electronic health record (EHR) systems.
• Skilled in obtaining and documenting vital signs (blood pressure, temperature, pulse, respiration, SpO₂, height, and weight).
• Proficient in EKG administration and other routine diagnostic procedures as directed by the provider.
• Knowledge of infection control, universal precautions, and sterile technique.
• Certified or Registered Medical Assistant (CMA, RMA, or CCMA) credential required.
• Competent in assisting with minor procedures, patient preparation, and clinical room setup.
• Proficient in medical terminology, documentation accuracy, and appointment scheduling.
• Ability to manage multiple priorities, follow workflows, and maintain confidentiality.
• Excellent communication, customer service, and team collaboration skills.
• Demonstrates professionalism, accountability, and teamwork consistent with the organization’s mission, vision, and values.
• Committed to continuous learning, patient-centered care, and upholding quality and safety standards.
• Ability to work independently in a fast-paced, cross-functional environment.