Medical Assistant II (32602)

Position Purpose

This role may involve both clinical and administrative duties, including assisting physicians with patient care and handling clerical, environmental, and organizational tasks. The Medical Assistant provides information to patients so they can fully utilize and benefit from clinical services.

Responsibilities

• Patient care duties: checking schedules and organizing patient flow; accompanying patients to exam/procedure rooms; assisting with walking transfers, dressing, specimen collection, and exam preparation; collecting patient histories; checking vital signs; performing screenings per provider guidelines; assisting providers as needed; charting; phone triage; medication administration; relaying instructions to patients and families; answering calls and providing pertinent information; prescription verification with physician orders.
• Clerical duties: sending/receiving patient medical records; obtaining lab/X‑ray reports, hospital notes, and referral information; completing forms/requisitions; scheduling appointments; patient check‑in and check‑out; verifying insurance coverage and patient demographics; managing and updating charts to ensure complete and accurate filing.
• Organizational duties: respecting and promoting patient rights; responding appropriately to emergency codes; sharing patient or staff concerns with the immediate supervisor.
• Other duties as assigned.

Qualifications

• Education: High school diploma or GED; medical assistant diploma from an accredited vocational institution, or a college course in medical assisting.
• Experience: Minimum one year of recent experience working in a medical facility as a medical assistant, or documented externship in a medical office. Experience in a gastroenterology practice is preferred.
• Level II status requirements (4+ years experience or acting more independently): Strong and consistent performer; takes on additional duties to assist the office.
• Knowledge and skills: Familiarity with health‑care field and EMR systems; ability to perform medical assistance tasks appropriately; strong written and verbal communication; ability to understand and convey patient education needs.
• Abilities: Learn and retain information regarding patient care practices and procedures; project a pleasant and professional image; plan, prioritize, and complete delegated tasks; multi‑task; demonstrate compassion and caring in interactions with others.