Medical Assistant I Family Medicine

About the role

Department 01120 WFBMG Wake Forest Health Network: Lewisville – Family Medicine

Full-time, benefits eligible.

Schedule

Monday–Friday, 8:00 am to 5:00 pm.

Pay

$21.85 – $32.80 per hour.

Major Responsibilities

• Prepare and room patients for exams by obtaining vital signs and gathering/documenting/updating pertinent health information (e.g., chief complaint, allergies, medications).
• Monitor and complete Clinical Integration/Quality Improvement measures; notify clinicians of opportunities within scope.
• Perform laboratory procedures (e.g., strep test, wound culture, specimen collection) using aseptic technique and standard precautions/infection control guidelines.
• Assist physicians/advanced practice professionals with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc.
• Administer routine medications under physician/APP orders or approved standing orders/protocols (e.g., immunizations, antibiotics, vitamins, topical agents).
• Follow through with procedure or test requests, pre-approved care algorithms, new appointments, and referrals; refer questions to RNs and physicians/APPs per scope; relay information to patients as directed.
• Communicate with providers and care team to ensure smooth clinic flow; adjust as needed; effectively communicate accurate and timely information to patients.
• Perform basic and advanced clinical support tasks based on specialty and competencies, including (but not limited to): suture/staple removal, throat/nose cultures, drug screens, phlebotomy (butterfly, venous, heel stick), EKG, spirometry, Holter monitor application, prescription refills using approved protocols, under clinical supervision.
• Provide age-appropriate care; apply knowledge of growth and development across the lifespan to assess patient status and deliver care consistent with department policies and procedures.

Requirements

• High school diploma or GED; associate’s degree in medical assisting preferred; graduation from an accredited medical assistant program required.
• Current Medical Assistant certification from one of the following:
  • CMA (American Association of Medical Assistants)
  • CCMA (National Health Career Association)
  • NCMA (National Center for Competency Testing)
  • RMA (American Medical Technologists)
  • RMA (American Allied Health)
  • NCMSMA (National Healthcare Worker’s Association)
  • NRCMA (National Association for Health Professionals)
  • NRMA (National Registry of Medical Assistants)
• Basic Life Support (BLS) for Healthcare Providers certification from the American Heart Association required.
• Preferred: 1 year of experience.

Knowledge, Skills & Abilities

• Ability to perform routine and complex technical skills within the medical assistant scope after demonstrated competency.
• Excellent communication and interpersonal skills; ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
• Proficient computer skills including keyboarding, Windows navigation, email, and exposure to electronic medical record systems.
• Customer service skills that support a positive patient experience.

Physical Requirements & Working Conditions

• Physical demands: sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, reach above shoulders throughout the workday; lift up to 35 pounds without assistance; use patient handling equipment with assistance for lifts over 35 pounds or when patient cannot assist.
• Functional speech, vision, hearing, and touch; fine-hand manipulation skills.
• Exposure to hazards: mechanical, electrical, chemical, blood and body fluids; must wear protective clothing and equipment as needed.
• Operates all necessary equipment.