Medical Assistant - Full-Time

About Us

At Conservative Care Occupational Health (CCOH), we provide comprehensive occupational medicine and urgent-care services designed to keep employees healthy, safe, and work-ready. Our team takes pride in delivering exceptional, compassionate care with professionalism and efficiency.

About the Role

As the first point of contact for patients and visitors, the Medical Assistant ensures our clinic’s front-office operations run smoothly and professionally, as well as performs back-of-house clinical duties. You’ll manage check-in/check-out, scheduling, insurance verification, and payment collection while fostering a positive atmosphere and supporting the clinical team.

Responsibilities

• Greet patients and visitors warmly and professionally, ensuring a positive first impression.
• Manage check-in and check-out processes: schedule appointments, verify demographics and insurance, update records.
• Answer and route phone calls, respond to inquiries, and support front-desk communication.
• Collect co-payments, outstanding balances, and insurance details accurately, maintaining financial integrity.
• Maintain a clean, organized reception area and ensure documentation is properly scanned/entered into the EHR.
• Assist with administrative tasks such as filing, faxing, data entry, and supporting the clinic team.
• Coordinate with medical staff to optimize patient flow and communication.
• Uphold patient confidentiality per HIPAA and contribute to an efficient, respectful clinic environment.
• Work in back of house taking vitals, checking rooms, and assisting the provider with any needs.

Requirements

• High school diploma or equivalent required.
• Active Medical Assistant certification/degree (CMAA, CMA, RMA).
• Strong verbal and written communication skills; able to interact professionally with patients, providers, and team members.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel) and comfortable learning EHR software.
• Ability to handle sensitive and confidential information with discretion.
• Professional appearance and demeanor, and a customer-service mindset.

Preferred Qualifications

• 2+ years of front-desk, receptionist, or medical office experience.
• 1+ year of medical assistant experience.
• Familiarity with electronic health record systems and basic medical/insurance terminology.
• Bilingual.
• Previous experience in a clinic or healthcare environment where scheduling, insurance verification, and patient registration were key functions.

Schedule

This is a full-time position, 40 hours per week. Our Rogers clinic operates Monday through Friday, 8:00 AM – 5:00 PM with no weekend or holiday hours.

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• No weekend or evening shifts — maintain work/life balance.
• Opportunities for growth and advancement within the company.
• Supportive team culture and professional development resources.