Medical Assistant / Front Desk Administrator

Curalta Foot + Ankle, LLC is a fast-growing podiatry practice that values an “Above & Beyond” approach to patient service. We are looking for a team player who will make a positive impact in patients’ lives through excellent customer service at our Wayne, PA office.

About the role

The Medical Assistant / Front Desk Administrator (MA/FDA) sets the tone for every appointment by managing the front desk, handling administrative duties, and assisting with clinical care to create a welcoming patient experience.

Responsibilities

• Greet patients upon arrival and/or accompany them to examination rooms
• Answer questions and assist with required forms
• Register new patients into the EMR system with accuracy, including demographic information, insurance eligibility, and document scanning
• Check in returning patients, confirming all necessary documentation
• Prepare and maintain treatment rooms
• Obtain patient medical history, medication, and immunization records
• Maintain patient confidentiality in compliance with HIPAA and OSHA requirements
• Prepare and assist with procedures and treatments
• Check out patients, collecting copays, balances, and product payments; obtain signatures and schedule follow-up appointments
• Perform sterilization techniques
• Inventory supplies and equipment, replacing as needed
• Confirm patient appointments by phone, ensuring accuracy and rescheduling when necessary
• Answer and direct phone calls promptly with a positive, compassionate attitude
• Respond to emails and voicemail messages courteously
• Scan and process paperwork into the patient EMR
• Run Daily Close reports, ensuring all transactions are registered and balanced
• Collaborate with team members to achieve office goals
• Perform additional duties to ensure efficient office operations

Requirements

• Medical Assistant Certification preferred
• 2+ years of medical/clinical experience preferred
• Knowledge of EMR computerized processes and data entry procedures
• Positive attitude, trustworthy, accountable, and self-motivated
• Ability to multi-task in a dynamic environment
• Excellent time management and ability to prioritize patient care
• Calm, professional demeanor
• Friendly, courteous, and service-minded
• Efficient, thorough, and detail-oriented
• Team player focused on improving the patient experience

Physical Requirements

• Stand, walk, and maneuver in small areas
• Possess gross and fine motor skills
• Occasionally sit, bend, or kneel
• Ability to lift or move up to 15 pounds

Pay

$17 – $22 per hour