Medical Assistant - Family Planning

About the role

The Medical Assistant performs a variety of client care services in accordance with agency policies and in a courteous and professional manner. They provide general health and contraceptive information to clients, assist with medical procedures and perform clerical functions, while ensuring quality client care and excellent customer service.

Responsibilities

• Provide clients with accurate information regarding PPGOH services, including questions pertaining to contraception options and funding sources.
• Briefly orients patients on what to expect during their visit.
• Informs patients about delays.
• Respond to telephone calls by making appointments, providing information and appropriate referrals.
• Schedule, cancels and reschedules patient appointments as appropriate.
• Prepare and maintain patient medical records.
• Maintain accurate records for patient registration, medical records, lab testing, etc.
• Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees and providing /printing client receipts.
• Provide client with correct forms and ensures forms are completed.
• Provide customer focused services. Anticipates needs of the patients and providers and performs necessary duties to ensure patient satisfaction and promote clinic success.
• Responsible for establishing effective and enduring relationships with patients and other PPGOH constituents as appropriate.
• Gather and record all pertinent information from patients in order to provide health services.
• Enters information on patient visits into the medical record and patient data system.
• Maintains patient data system files with accurate, current patient information.
• Conduct verbal history and appropriate screening for medical record documentation.
• Administer medication according to scope of practice or licensure.
• Transfer/document required information in the medical record checking the accuracy of all data per PPGOH protocol.
• Participate in a team approach delivery system of services to patients in accordance with PPGOH policies and procedures and current medical standards.
• Promote/maintain communication with patients, peers, health center manager, clinicians and administration.
• Prepare clients for exams and assists in exam room when needed.
• Understand content of and accurately explains Informed Consent.
• Provide appropriate and accurate patient education and information as needed.
• Perform waived laboratory tests and venipuncture.
• Measure and document client height, weight and blood pressure.
• Prepare examination room and maintains cleanliness and inventory of all aspects of the health center.
• Aid in minor surgical procedures.
• Handle medical waste utilizing universal precautions.
• Communicate with co-workers to keep client visits moving in a timely manner.
• Maintain confidentiality and exercise sensitivity in a nonjudgmental manner when dealing with sexuality and sensitive issues with clients.
• Participate in risk and quality management processes.
• Adhere to HIPAA, OSHA and CLIA regulations and workplace safety policies.
• Attend in-service, workshops, seminars, and staff meetings.

Requirements

• High school diploma or GED.
• Advanced technical training or Certified Medical Assistant required.
• Experience working in a health care setting preferred.
• Knowledge and proficiency in medical assisting techniques and reproductive health preferred.
• Excellent customer service, problem solving, judgment, organizational and communication skills.
• Strong commitment to quality health care.

Benefits

• Customized interactive training and on-boarding program.
• Gain and/or strengthen your experience in areas such as Collecting vital statistics, Lab Techniques, Injections administration, Phlebotomy, Proficiency in industry leading electronic health record system.
• Opportunities to be promoted from within for those that demonstrate proficiencies and understanding of standard operating procedures over time and a commitment to positive patient experience.
• Financial incentive program for certified bilingual staff.

Qualifications

• Must be pleasant, courteous and helpful.
• Must have an understanding of and commitment to quality healthcare and excellence in customer service and practice these values in relation with internal and external customers.

Skills

• Excellent customer service, problem solving, judgment, organizational and communication skills.
• Strong commitment to quality health care.

Benefits

• Signaling bonus of $1000, $250 on first pay and then $750 on first pay following successful completion of 6 months.
• Paid Time Off.
• Paid Parental Leave.
• Medical 90% employer-paid base medical plans for single coverage.
• Dental.
• Vision 100% employer paid.
• Life Insurance 100% employer paid.
• Accidental Death & Disability 100% employer paid.
• Long Term/Short Term Disability 100% employer paid.
• 401(k) with matching employer contribution up to 4%.
• Nine (9) paid holidays per year.
• Two (2) Floating holidays per year.

Pay

• $37.50 per hour.

Schedule

• Full-time (37.5 hours per week).