Medical Assistant - Family Medicine Galena

About the Role

The Primary Care Patient Certified Medical Assistant (MA) works directly with Mercy Primary Care Providers to deliver safe, timely, effective, efficient, equitable, and patient-centered care. Partnering with patients, providers, and the clinical care team, the MA drives quality outcomes in an outpatient setting, performing duties consistent with Mercy’s mission, values, and Service Standards.

Responsibilities

• Perform Advanced Standard Rooming with ≥90% achievement over the last 6 months, including:
  • Annual Wellness Visit (AWV) questionnaire and documentation
  • Thorough medication reconciliation
  • Closing all open care gaps as indicated
  • Encounter Guide completion (Fall Risk, Depression, Breast Cancer Screening, Colorectal Cancer Screening, Diabetes Eye Exam)
  • Blood pressure recheck for patients with elevated initial readings
  • Patient Experience Conversation
• Demonstrate strong communication and interpersonal skills in a fast-paced clinical environment
• Utilize EHR systems for accurate clinical documentation
• Assist with common outpatient procedures and operate clinical equipment
• Uphold patient-centered care and professional growth standards
• Adapt to varying patient needs and behaviors across diverse populations

Requirements

• High school diploma or equivalent
• Active Medical Assistant (MA) certification (Certified/Registered MA preferred)
• Must complete MA Clinic Academy training and maintain MA competencies
• BLS (Basic Life Support) certification:
  • Required for Hospital Outpatient Departments (HOD)
  • Preferred for Non-HOD Clinics
• One year of outpatient or ambulatory care experience (preferred)
• Graduate of an accredited Medical Assistant program (preferred)

Skills

• Proficiency with EHR systems and clinical documentation
• Ability to multitask in a dynamic clinical environment
• Knowledge of outpatient procedures and equipment
• Commitment to patient-centered care and continuous learning

Work Environment

• Outpatient clinical setting with frequent patient interaction
• Requires standing, walking, lifting, and use of clinical equipment
• Potential exposure to infectious materials (PPE provided)

Physical Requirements

• Regularly push, pull, and/or lift up to 50 lbs
• Prolonged standing and walking during shifts
• Frequent gripping, reaching, bending, kneeling, twisting, and squatting

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans (for team members working 32+ hours per pay period)
• Opportunities for professional growth and career advancement