Medical Assistant - ENT - Full-Time

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
• Recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025)
• One of the nation's America’s Most Innovative Companies as noted by Fortune
• Consistently certified as a great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We believe in empowering our teams with the tools that help us work smarter and care better, including the responsible use of artificial intelligence.

Responsibilities

• Patient Care: Provide competent technical and clinical services and flex daily needs based on CCHMC policy, best practice guidelines, and department needs. Assist care providers with procedures and physical exams of patients. Prepare patients for examination and treatment. Provide care consistent with the family-centered care and medical home models. Provide flexible, culturally competent, and responsive care to the needs of the patient and family. Treat families as full partners in decision-making processes regarding their child's care, offering information, services, and support collaboratively and respectfully.
• Customer Service: Act as a customer advocate and strive to better meet the needs of patients and families. Utilize a customer focus to complete assignments and interact with customers courteously, attentively, and conscientiously. Respond quickly to parent requests and concerns. Provide appropriate education and information to patients and families.
• Collaboration: Work collaboratively with others and follow complex directions to resolve problems and achieve goals. Develop positive working relationships with peers and colleagues, acknowledging their skills, experience, knowledge, creativity, and contributions. Share knowledge and provide support for team members. Contribute to and promote a positive and professional work environment.
• Data Management: Manage records per department policy. Assist with the collection of data for various forms. Obtain consent and release of information forms when indicated. Maintain patient files, records, and other information. Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
• Laboratory Work and Testing: May manage specimens per protocols. Maintain knowledge of all routine testing processes and retrieve test results. Communicate normal lab results as appropriately delegated.

The Medical Assistant, with the required training, education, and demonstration of clinical competency, performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician.

Requirements

• High school diploma or equivalent
• Graduate of a program in Medical Assisting AND one of the following:
  • No directly related experience
  • Completion of a formal medical services training program of the US armed forces
  • 1 year of work experience in a related job discipline

Schedule

Full time, 32 weekly hours (0.8 FTE), day shift.