Medical Assistant/Customer Service Rep | ENT - Durbin| Full-Time | Days

Overview

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel.
• Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients utilizing the specific service.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections.
• May perform routine clerical duties for the department.
• Performs venipuncture and administers routine, non-controlled medications.
• Administers medication as directed by and under the direct supervision of licensed physician.
• Collects routine laboratory specimens as directed by the provider.
• Performs basic laboratory procedures including aseptic procedures and taking patient's vital signs.

Qualifications

• Experience: 1 year - Medical assistant; Preferred: 2 years - Two to Four years Clerical/customer service experience - ideally in a health care related industry; Preferred: 1 year - One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material
• Certifications: Certified Medical Assistant (CMA) required within 6 months; Basic Life Support (BLS) required at time of hire
• Education: High School Diploma / GED equivalent required at time of hire

Additional Details

Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.