Medical Assistant Certified II - Ortho- Full-Time

Provides direct and indirect patient care under the supervision of an RN, LPN, physician, nurse practitioner, or physician assistant. Assumes a leadership role within designated physician clinics, ensuring smooth daily operations including scheduling, patient flow, and administrative support. Serves as a resource and mentor to other Medical Assistants, offering guidance on clinical activities and assisting teams when staffing needs arise. Addresses and resolves concerns to support both patients and staff within delegated authority.

Responsibilities

• Deliver age-appropriate care by applying knowledge and skills required for patients served, including recognizing developmental stages, adapting communication styles, and tailoring interventions to the patient's age and condition.
• Apply principles of growth and development across the lifespan to guide clinical decision-making.
• Assess and interpret patient data to identify age-specific needs and requirements, including gathering patient histories, reviewing vital signs, and analyzing clinical findings.
• Provide care in alignment with unit policies and procedures, ensuring compliance with organizational standards and regulatory requirements.
• Serve as a lead resource to other Medical Assistants, offering training, guidance, mentoring, and support in clinical activities.
• Oversee patient scheduling and clinic flow to maintain efficient daily operations, including coordination of appointment times and management of patient transitions.
• Perform administrative tasks to support physician and clinic activities, such as managing medical records, preparing documentation, verifying insurance information, and ensuring accurate data entry.
• Address and resolve concerns within delegated authority, handling patient inquiries, resolving workflow disruptions, and escalating matters when necessary.
• Contribute to managing the practice's patient population, participate in quality improvement initiatives, and engage in ongoing performance evaluation.

Requirements

• High School diploma or equivalent.
• Completion of an accredited (or in process of accreditation within 2 years) Medical Assistant Program, a governed Medical Assistant program, or equivalent military training.
• 2+ years of Certified Medical Assistant (CMA) experience.
• BLS certification completed prior to starting and maintained throughout employment.

Preferred Qualifications

• Phlebotomy skills.
• Clinical Medical Assistant Certification.
• Current CPR certification.
• Medical background.

Location: Physician Practices, Chattanooga, TN