Medical Assistant, Center Operations Manager

About the role

We are looking for a Medical Assistant (MA) to step into a Center Operations Manager opportunity. This pivotal role is accountable for the day-to-day health center operations, performance to Key Performance Indicators (KPIs), and performance management of all health center support staff, all while continuing to provide hands-on patient care.

Responsibilities

• Operations & Compliance Management:
  • Oversee the overall day-to-day management of the health center and clinical support staff.
  • Standards & Compliance: Ensure organization policies and standards are upheld, including all regulatory, procedural, and licensing requirements.
  • Inventory & Reporting: Manage supply and pharmacy inventory, replacement ordering, and monitor key performance indicators (KPIs) and operational workflows.
  • Process Improvement: Identify opportunities related to clinic efficiencies or patient/employee engagement strategies and present recommendations to area leadership.
• Clinical Care & Collaboration:
  • Patient Care: Dedicate a significant amount of time to patient facilitation and hands-on care.
  • Clinical Skills: Utilize required skills, including EKG, vital signs, venipuncture, capillary, and injection, with current experience.
  • Teamwork: Work collaboratively with the Physician(s), Clinician(s), and/or Total Health Solutions team.
• Leadership & Personnel:
  • Staff Management: Manage staffing schedules, timecard monitoring, and ensure adherence to time and attendance policies for all direct reports.
  • Talent Development: Develop employee success through recruiting, onboarding, development, performance management, and succession planning.
  • Subject Matter Expert (SME): Function as the health center operations SME, accountable for staff training and demonstration of competencies.
  • Support: Provide support to resolve issues, coordinate regular staff meetings, and contribute input to area leadership for health center staffing.

Qualifications

• Education & Certification (Required):
  • A High School Diploma or equivalent.
  • Registered/Certificated MA or 5+ years of MA experience required.
  • Current clinical license as required by state/national authority in good standing.
  • Current classroom-led American Heart Association BLS or CPR Card required.
• Experience:
  • 3–5 years of experience with healthcare leadership responsibilities strongly preferred or a minimum of 2 years’ experience with CareATC’s Health Center operations.
  • Proficient experience with both Practice Management and Electronic Medical Records.
  • Demonstrated current experience with EKG, vital signs, venipuncture, capillary, and injection.
• Other Requirements:
  • Current health records with appropriate immunizations (Hepatitis B and PPD).
  • Ability to work at multiple locations upon business need.
  • Physical ability to lift, pull, push, and manipulate equipment and patients, and to sit/stand for long periods of time.

Benefits

CareATC provides a full benefit package for eligible roles, including Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance, and a Wellness Program.