Medical Assistant – CCM/RPM (Remote | Bilingual)

About the role

Woodlands Primary Healthcare is a growing primary care practice seeking a detail-oriented, self-motivated Medical Assistant to support their Chronic Care Management (CCM) and Principal Care Management (PCM) programs remotely.

Responsibilities

• Conduct monthly CCM/PCM outreach calls with enrolled patients to review symptoms, medications, and care plan progress
• Accurately document all encounters and time logs in eClinicalWorks (ECW)
• Carefully coordinate care between specialists, PCP, and ancillary providers
• Aid in care plan creation and updates under provider supervision
• Identify and escalate urgent patient concerns to the clinical team
• Maintain compliance with CMS billing requirements for CCM/PCM time tracking
• Support patient enrollment and consent documentation

Requirements

• Medical Assistant certification (CMA, RMA, or equivalent) preferred
• Minimum 2–3 years of experience in a clinical or care coordination role
• Proficiency in eClinicalWorks (ECW) — required, no exceptions
• Experience with CCM, PCM, or RPM programs strongly preferred
• Bilingual — English/Spanish required (spoken and written)
• Must reside in the Spring, TX or Katy, TX area
• Reliable home office setup with stable internet connection
• Strong communication, documentation, and time-management skills
• Ability to work independently with minimal supervision

Benefits

• Paid time off
• Flexible scheduling
• Growth opportunities within an expanding practice
• Supportive clinical team and clear workflows
• Flexible work from home options available