Medical Assistant

Responsibilities

• Performs patient care responsibilities as assigned.
• Identifies self to patient/family and explains to patient/family the roles of each member of the care delivery team.
• Accompanies patients to the exam/procedure room.
• Prepares patients for visit. Typically includes vital signs, height, weight, blood pressure, EKG, specimen collection (where applicable), phlebotomy (where applicable), INR (where applicable), pulse oximetry, spirometry, etc.
• Documents medical and surgical history, family history, social history, problem list, and medications in EPIC.
• Screens patients per physician/provider guidelines.
• Affords assistance to physicians/providers with various procedures.
• Obtains pre-authorizations when necessary.
• Transmits instructions to patients/family members/caregivers.
• Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider.
• Maintains patient records effectively.
• Efficiently manages and routinely checks the EPIC in-basket.
• Answers and returns calls promptly and provides pertinent information.
• Performs administrative responsibilities as assigned.
• Sends/receives patient medical records and abstracts new patient records into EPIC.
• Obtains lab/radiology reports, hospital notes, and referral information as requested.
• Completes forms/requisitions as needed.
• Cross-trained on front desk duties, including but not limited to greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records.
• Performs environmental responsibilities as assigned.
• Sets up instruments and equipment according to department protocol.
• Applies principles of infection control.
• Cleans exam/procedures rooms, instruments, and equipment between patient visits to maintain infection control following established department policy.
• Cleans the sterilizer (when applicable) according to the scheduled maintenance program and maintains appropriate documentation.
• Orders, sorts, and stores supplies following established department policy.
• Performs other related organizational duties as assigned.
• Maintains patient autonomy, confidentiality, and dignity.
• Ensures providers submit timely and accurate billing.
• Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations and CLIA regulations (where applicable).
• Provides prompt attention to urgent and non-urgent patient issues as evidenced by observation and feedback from staff.
• Quickly shares problems related to patients and/or staff with the supervisor.
• Work with the Care Coordinator for Patient Centered Medical Home initiatives.
• Attend and actively participate in staff meetings.
• Collaborate in the development and delivery of programs and activities for individuals, families and population groups that promote health and prevent disease.
• Collaborate in the development of and contributes to individual team and department quality improvement and evaluation activities.
• Advocate on behalf of vulnerable individuals and populations.
• Contribute to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals and members of the community.
• Collaborate in developing a work environment where continuous quality improvements in practice are pursued.
• Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
• Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participate in interventions which address articulated needs.
• May assist and/or perform chaperone duties for patient medical procedures as needed.
• May perform other duties as required.

Qualifications

• High School diploma or equivalent required.
• Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required.
• New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered.
• Certification/registration (CCMA/CMA/AAMA/RMA) preferred.
• Certification/registration may be accepted in lieu of graduation from an accredited MA school.
• Certification in Basic Life Support (BLS) preferred.