Medical Assistant

Responsibilities

• Patient Examination/Treatment
• Escorts patients to exam rooms on a timely basis.
• Prepares patients for appropriate examination, triaging, as necessary, for radiologic studies, cast removal etc.
• Aids physicians in the patient examination process.
• Evaluates need for wound care, if any, and ensures adequate provision of care and patient education.
• Provides for splint/cast applications and removals when applicable.
• Processes prescriptions per physician order. Instructs/educates patients regarding medication side effects.
• Prepares injectable medications and equipment needed.
• Collaborates in coordinating referrals for ongoing services/needs (e.g., therapy services, home health, surgical procedures, DME, etc.).
• Acts as a patient intermediary/liaison for resolution of patient problems.
• Fulfills environmental responsibilities as assigned which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control as regulated by OSHA; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms.
• Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses/doctor's assistants with various procedures; charting; relaying instructions to patients/families; answering calls and providing pertinent information.
• Physician Liaison Activities
• Responds to incoming phone calls and determines the best method for resolution of caller’s needs through the identification of the most appropriate respondent (i.e., physician, administration, clinical/nursing staff, other support staff, etc.).
• Channels requests appropriately in an effort to ensure resolution.
• Sets up charts related to diagnostic tests, physical/occupational therapy reports, etc. and discusses issues with physicians.
• Completes chart notes, as appropriate.
• Assists, as requested, in securing missing diagnostic codes/information on charge tickets.
• Appointment Scheduling
• Aids in scheduling of appointments for new/established patients.
• Discusses with physician special needs patient appointments, supplying medical charts for review as required and secures appointment approvals for visits outside of routine scheduling templates.
• Correspondence (Written/Faxed/Verbal)
• Sends prescriptions for therapy, orthotics, return to work notes, gym notes, etc. as requested.
• Provides workers’ compensation carriers with updated status on patients.
• Completes “Attending physician” statements, narrative summaries for attorneys, handicap parking permits, jury duty requests, disability forms, PE excuse notes, etc.
• Support Activities
• Prepares clinical chart data prior to patient appointment, ensuring that the following data has been secured: x-rays; MRI/dexa scan results; reports from outside sources (e.g., lab results, x-rays/reports); Auth’s for injections when needed, etc.
• Notifies management when clinic supplies are low.
• Ensures that exam rooms, cast rooms, etc. are clean, orderly and fully stocked at the end of clinics.
• Operational
• Participates in learning new systems, as required, for the service area.
• Performs, as an informational contact for patient and family as follows: Notifies patients of delays; Directs/seeks information on behalf of patients in order to increase their knowledge base; Responds appropriately to inquiries or complaints; Maintains professional image of organization by way of professional dress and presentation.
• Attends mandatory in-service programs to keep abreast of current insurance/registration issues.
• Fulfills organizational responsibilities as assigned which may include: respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.

Qualifications

• Preferred: Successful completion of an accredited Medical Assistant Program (CMA)
• Maintains CPR certification.
• Experience in an orthopedic healthcare setting is preferred.
• Able to multi-task and work in a fast-paced environment.
• Good verbal and written communication and writing skills.
• Possess good working knowledge of practice management and EHR software, Google products, Microsoft Office and Windows-based computer applications.
• Strong interpersonal skills, able to work well and communicate professionally with physicians, patients and staff in all levels in the organization.
• Able to develop constructive and cooperative working relationships with others and maintain them over time.

Benefits

• Medical, dental, vision, life and AD&D insurance
• Long and short term disability
• 401k program with company match and profit sharing
• Wellness program
• Health savings accounts
• Flexible savings accounts
• ID protection plan and accident, critical illness and hospital benefits

Pay

$18.00-$25.00/hour based on skills/experience