Medical Assistant

About the role

The Medical Assistant Department at Community Health Centers of the Central Coast (CHCCC) is seeking a dynamic and compassionate Medical Assistant to join our team. Reporting to the Health Center Manager and Clinic Services Supervisor, the Medical Assistant plays a crucial role in providing high-quality patient care.

Responsibilities

• Participates in assigned Patient Care Team duties and activities.
• Provides quality customer service using AIDET Standards.
• Administers medications via oral, parenteral routes, and topical routes as per Provider’s written orders.
• If unfamiliar with medication, consults with nursing drug handbook and Provider/RN.
• Performs preliminary intake of vitals and determines need for immunizations, lead screening, preventative exams, and other health maintenance recommendations for specific age groups.
• Performs in-house CLIA Waived laboratory tests (urinalysis, pregnancy tests, strep, etc.).
• Observes manufacturer instructions and ensures quality controls have been performed each day.
• Absorbs and tracks referrals and ancillary services, notes in medical record and software.
• Greets patients, escorts them to examination rooms, assists in patient waiting areas, monitors patient examination rooms, and provides comfort and encouragement for patients with anxiety.
• Maintains clean and safe patient areas.
• Follows safety procedures and reports unsafe conditions to supervisor.
• Ensures appropriate documentation of immunizations, intake, vitals, medication reconciliation, etc., in electronic medical record.
• Maintains clean and safe patient areas.
• Acts as an interpreter when necessary between the patient and provider.
• Cleans and disinfects instruments and prepares for sterilization by placing instruments in appropriate solutions.
• Answers telephones to take messages, completes all tasks in inbox, and assists in patient needs.
• Attends meetings and trainings as required by the supervisor.
• Works with high volume of patients, internal/external customers, and deals with frequent changes, delays, or unexpected events.
• Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults, or geriatrics).
• Demonstrates knowledge of domestic violence, child and dependent abuse protocols.
• Demonstrates cultural sensitivity and competence with patients.
• Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).
• Promotes the principle of health care integration and the Patient Centered Medical Home.

Requirements

• High school diploma or GED required.
• Graduation from an accredited school in Medical Assisting or certification/registration (CMA/RMA) through a California Medical Board-approved medical assistant certifying organization. If MA does not have a CMA or RMA at time of hire, employee must be able to pass test within one year of employment.
• Minimum one year of recent medical assisting work experience in medical field preferred.
• Electrocardiogram (EKG), vital signs, venipuncture, injections experience preferred.

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of patients or employees of organization.
• Bilingual (ability to read, speak, and write) in English and another language is desirable.
• Mathematical skills: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning ability: ability to apply sound judgment in understanding to carry out instructions in written or oral form.
• Computer skills: experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office skills required. Working knowledge of EHR required.
• Graduation from an accredited school in Medical Assisting. Certification/registration (CMA/RMA) through a California Medical Board-approved medical assistant certifying organization. If MA does not have a CMA or RMA at time of hire, employee must be able to pass test within one year of employment.
• Current, valid, unrestricted California Driver's License (Class C) is required.
• A current CPR (BLS-C) card is required.
• Must obtain a valid CPR card within the first 30 days of employment if not certified at the time of hire.
• Graduation from an accredited school in Medical Assisting.
• Certification/registration (CMA/RMA) through a California Medical Board-approved medical assistant certifying organization. If MA does not have a CMA or RMA at time of hire, employee must be able to pass test within one year of employment.

Skills

• Knowledge of domestic violence, child and dependent abuse protocols.
• Cultural sensitivity and competence with patients.
• Adherence to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).
• Promotion of health care integration and the Patient Centered Medical Home.

Benefits

Commensurate with experience.

Pay

• Medical Assistant I: $22.50 - $24.81 per hour
• Medical Assistant II (Certified or Registered): $24.00 - $26.46 per hour
• Medical Assistant for San Luis Obispo or Cambria: $25.00 - $27.56 per hour

Schedule

Varies based on site and specialty.