Medical Assistant

About the role

Assists physicians, nurses, and other medical staff by performing administrative and clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records. Clinical duties may include, such as preparing a treatment room for patient exams, recording patient medical history, and cleaning and sterilizing medical equipment.

Responsibilities

The role includes both front office and back office responsibilities. Front office duties include greeting patients, checking them in and out, verifying demographics and insurance information, and scheduling appointments. Back office duties include preparing patients for examination, assisting providers during examinations and procedures, and administering medications and immunizations as directed.

• Greet patients and visitors in a professional and courteous manner
• Check patients in and out while verifying demographics and insurance information
• Collect co-pays, balances, and issue receipts
• Schedule, reschedule, and confirm patient appointments
• Answer and direct incoming phone calls and respond to patient inquiries
• Prepare patients for examination by obtaining vital signs, medical history, medication lists, and chief complaints
• Assist providers during examinations and procedures
• Administer medications and immunizations as directed and within scope of practice
• Perform EKGs, ear lavages, injections, and other clinical procedures as assigned
• Collect and prepare laboratory specimens
• Process prescription refill requests according to provider protocols
• Complete prior authorizations and medication refill documentation
• Prepare exam rooms and maintain adequate clinical supplies
• Clean and disinfect exam rooms following infection control guidelines
• Assist with patient education and follow-up instructions
• Document patient care accurately in the EHR

Requirements

• High school diploma or equivalent required
• Medical Assistant diploma or certificate from an accredited program preferred
• Current BLS/CPR certification preferred
• Previous medical office experience preferred
• Knowledge of medical terminology and electronic health records
• Strong communication, customer service, and organizational skills
• Ability to multitask in a fast-paced environment
• Bilingual skills are preferred but not required

Qualifications

At least one year of knowledge and experience working as a Medical Assistant. Active and unrestricted Certified Medical Assistant (CMA) in California. High school diploma or GED. Fluent in Spanish/Mandarin/Cantonese is preferred.

Skills

• Excellent customer service
• Professional communication
• Teamwork and collaboration
• Attention to detail
• Time management
• Reliability and punctuality
• Compassion and patient-centered care
• Adaptability and flexibility
• Commitment to quality and continuous improvement

Pay

The total pay range for this role is $20 - $23 per hour.

Schedule

Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis.